Jamie Sharples
Waukee,IA
Summary
Efficient billing professional with 17 years of experience. Proven Senior Billing Specialist with a track record of enhancing financial efficiency at The Knot Worldwide. Expert in negotiation and customer service, I excel in reducing delinquencies and improving client satisfaction. Skilled in using Salesforce and NetSuite, my approach has consistently resulted in increased revenue and streamlined account management.
Billing professional prepared for role with solid history of managing billing processes and improving financial operations. Adept at streamlining workflows and resolving discrepancies to optimize revenue. Known for collaboration and reliability, with focus on achieving team goals and adapting to changing needs.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
17
17
years of professional experience
Work History
Senior Billing Specialist
The Knot Worldwide
09.2020 - Current
- Increased financial efficiency through timely settlement of outstanding accounts.
- Processed payment via telephone with focus on accuracy and efficiency.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention
- Managed high-volume customer communications related to outstanding payments. Making and receiving calls and emails.
- Managed contract inquiries regarding outstanding payments.
- Work in Sales Force and in NetSuite
- Making about 100 calls a day and sending emails on accounts
Recovery Specialist Collections
Gatestone
07.2007 - 09.2020
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- I helped clients in filing claims and recovering outstanding balances from deceased individuals thru probate and attorneys.
- Making about 150 calls a day
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements.
Education
High School Diploma -
Northwest High School
Omaha, NE05-2001
Skills
- Negotiation
- Friendly, positive attitude
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Verbal communication
- Problem resolution
Timeline
Senior Billing Specialist
The Knot Worldwide
09.2020 - Current
Recovery Specialist Collections
Gatestone
07.2007 - 09.2020
High School Diploma -
Northwest High School
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