Jamie Shay
Mitchell,SD
Summary
Enhanced customer satisfaction through effective dispute resolution and communication. Demonstrated strong decision-making skills while controlling costs and maximizing team performance. Expertise in cash handling and maintaining a safe, organized environment.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Manager
Freedom
09.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Cashier
Taco Bell
06.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED -
Southeast Technical Institute
Sioux Falls, SD04-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Customer assistance
- Work ethic and integrity
- Product restocking
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- POS system operations
- Order taking
- Drawer balancing
- Cash handling expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Freedom
09.2024 - 12.2024
Cashier
Taco Bell
06.2023 - 01.2024
GED -
Southeast Technical Institute
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