Jamie Sherman
Greenville
Summary
Detail-oriented office manager with strong skills in electronic health records, patient management, and appointment scheduling. Committed to enhancing operational efficiency and ensuring compliance with HIPAA regulations.
Overview
29
29
years of professional experience
Work History
Office Manager/ Medical Assistant
Dr. Willis Gaffney
Stanton
06.2025 - Current
- Managed daily office operations and maintained a professional environment.
- Coordinated scheduling and appointments for Dr. Gaffney and staff.
- Organized patient records and ensured confidentiality compliance.
- Assisted in billing processes and managed insurance claims submissions.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted physicians with patient examinations and procedures in a busy clinic environment.
- Scheduled patient appointments and managed electronic health records efficiently.
- Prepared patients for exams by taking vital signs and recording medical histories.
- Coordinated referrals to specialists and followed up on patient care as needed.
- Administered injections, medications, and treatments per physician instructions.
ER Registrar
Sheridan Community Hospital
Sheridan
06.2022 - Current
- Registered patient information and medical history at Sheridan Community Hospital.
- Streamlined patient check-in and registration process, enhancing overall patient experience.
- Verified insurance details and collected necessary documentation.
- Utilized electronic health record systems for accurate data entry.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Assisted in training new registrars on departmental policies and procedures.
- Reviewed and updated insurance plan modifications to ensure accurate patient billing and compliance with reimbursement criteria.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Conducted daily audits of pre-registration activities to maintain accuracy of patient information in the system.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
Hair stylist
Demetrios Panopoulos Salon
Grand Rapids
06.1997 - 10.2011
- Consulted with clients to determine desired hairstyles and treatments effectively.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Developed strong client relationships through exceptional service and follow-up care.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Maintained cleanliness and organization of salon workstations and tools daily.
- Tracked inventory of supplies used for styling services.
- Managed cash register transactions during checkout process.
Education
High School Diploma -
Lowell High School
Lowell, MI05-1992
Some College (No Degree) - Early Education
Grand Rapids Community College
Grand Rapids, MISkills
- Patient management
- Electronic health records
- Appointment scheduling
- Billing and coding
- HIPAA compliance
- Customer relationship management
Timeline
Office Manager/ Medical Assistant
Dr. Willis Gaffney
06.2025 - Current
ER Registrar
Sheridan Community Hospital
06.2022 - Current
Hair stylist
Demetrios Panopoulos Salon
06.1997 - 10.2011
High School Diploma -
Lowell High School
Some College (No Degree) - Early Education
Grand Rapids Community College