Jamie Smith
SIERRA VISTA,AZ
Summary
Personable and reliable individual with passion for providing exceptional customer service and ensuring pleasant dining experience. Understands food safety standards and proper sanitation techniques, with skills in multitasking and maintaining clean and organized workspace. Committed to contributing to positive team environment and ensuring customer satisfaction.
Overview
14
14
years of professional experience
Work History
Childcare Provider
Jamie's Daycare
03.2021 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Togo Specialist
Olive Garden
09.2016 - 02.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Shift Manager
Burger King
02.2011 - 02.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Nursing
Pima Community College
Tucson, AZSkills
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Positive attitude and energy
- Team oriented
Timeline
Childcare Provider
Jamie's Daycare
03.2021 - Current
Togo Specialist
Olive Garden
09.2016 - 02.2024
Shift Manager
Burger King
02.2011 - 02.2016
Nursing
Pima Community College