Jamie Spooner
Calcium,NY
Summary
Dynamic Project Manager with a proven track record at the U.S. Army, adept at project planning and scheduling. Successfully delivered high-quality results through strategic prioritization and effective team leadership. Recognized for enhancing operational efficiency and fostering strong stakeholder relationships, driving continuous improvement in project outcomes.
Overview
2026
2026
years of professional experience
Work History
Project Manager
U.S. Army
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Logistics Assistance Representative
Aviation Missile Command
08.2020 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Quality Assurance Representative
Aviation Missile Command
08.2018 - 08.2020
- Presented findings from audits to management teams, driving improvements in overall operational performance.
- Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
- Managed multiple projects simultaneously, ensuring timely completion of all QA tasks and deliverables.
- Partnered with engineering teams to develop robust solutions for recurring quality issues.
- Served as a subject matter expert within the organization, providing guidance on best practices for maintaining high levels of quality assurance across all functions.
- Investigated customer complaints to take necessary corrective actions.
Quality Assurance Supervisor
U.S. Army
01.2008 - 08.2015
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Education
Master of Arts - Logistics Management
American Public University
West Virginia 06.2024
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
Timeline
Logistics Assistance Representative
Aviation Missile Command
08.2020 - Current
Quality Assurance Representative
Aviation Missile Command
08.2018 - 08.2020
Quality Assurance Supervisor
U.S. Army
01.2008 - 08.2015
Project Manager
U.S. Army
Master of Arts - Logistics Management
American Public University
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