Jamie Stearns
Fayetteville
Summary
Dynamic Branch Manager at Woodforest National Bank with a proven track record in enhancing branch performance and fostering strong customer relationships. Skilled in branch operations management and customer service, I excel in meeting financial goals while ensuring compliance and safety. Recognized for effective team training and exceptional time management abilities.
Overview
19
19
years of professional experience
Work History
Branch Manager
Woodforest National Bank
Summersville, WV
04.2025 - Current
- Managed daily operations to ensure compliance with banking regulations and policies.
- Trained and supervised staff in customer service best practices and sales techniques.
- Implemented strategies to enhance branch performance and achieve financial goals.
- Developed strong relationships with customers, addressing inquiries and resolving issues promptly.
- Ensured adherence to safety procedures and risk management protocols throughout the branch.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Co-Manager
Wendys Restaurant
Oak Hill, WV
03.2007 - 04.2025
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed inventory levels, reducing waste and optimizing supply chain efficiency.
- Implemented staff scheduling to enhance labor productivity and maintain adequate coverage.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Led initiatives to streamline kitchen workflows, enhancing order accuracy and speed of service.
- Fostered a positive work environment by promoting teamwork and effective communication among staff members.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Education
High School Diploma -
Mount Hope High School
Mount Hope, WV05-2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Woodforest National Bank
04.2025 - Current
Co-Manager
Wendys Restaurant
03.2007 - 04.2025
High School Diploma -
Mount Hope High School