Jamie Stenerson
Shelton,WA
Summary
Take-charge professional with extensive experience at WSECU and TwinStar credit unions, specializing in fraud resolution and dispute management, using Symitar and Gentrix. Dependable and detail-oriented with ability to manage multiple tasks. Broad experience in data entry, balancing ledgers, wire transfers, ACH transactions, and shared branching. Exemplary customer service, frontline support, and team collaboration. A strong work ethic combined with the ability to work with any team.
Overview
23
23
years of professional experience
Work History
Client Services Specialist
MAP (Member Access Processing)
Kent, WA
02.2025 - 07.2025
- Troubleshoot client issues
- Strong email communication
- Work directly with VISA DPS to resolve client issues
- Analyze reporting data
Card Services Analyst
WSECU
Olympia, WA
02.2024 - 02.2025
- Submitted JV's as needed to keep GL's balanced
- Balanced ATM check deposits daily
- Provided phone support for branches in order to troubleshoot card issues due to denied transactions, PIN resets, and card suppressions in CATS
- Worked Cards Settlement reports
- Identified and posted ATM Network Exceptions and DPS Mismatches
Fraud/Dispute Specialist
WSECU
Olympia, WA
07.2021 - 02.2024
- Processed all fraud and dispute claims
- Worked in VROL/VISA DPS
- Trained branch and contact center leads in fraud and dispute claims as well as best practices and protocols
- Provided phone support to branches, contact center, and members regarding fraud and dispute issues
- Worked directly with clients to fulfill requests and resolve conflicts while directing customer service related inquiries to appropriate departments and personnel
- Developed knowledge of account write-offs, account reconciliations, and preparation of audits
Fraud/Dispute Specialist
TwinStar Credit Union
Olympia, WA
11.2008 - 07.2021
- Trained employees on best practices and protocols
- Managed daily tasks within the Operations Department by supporting continuous delivery of excellent services and care
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct customer service related inquiries to appropriate department or personnel
- Supported front line staff while also maintaining operational duties
- Investigated fraud and dispute claims (8 years)
- Exercised problem solving skills with a desire to continually improve processes
- Maintained and developed knowledge of account write-offs, account reconciliations, and prepared audits
- Worked with VISA programs, charge back processes, and operating rules as well as Symitar, VROL, and VISA DPS (7 years)
- Gained knowledge of Regulations E and Z
Teller
Kitsap Credit Union
Bainbridge Island, WA
11.2006 - 11.2008
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Entered member transaction data into online banking software
- Directed specific questions to appropriate branch personnel
- Opened new customer accounts, including checking, savings, and lines of credit
- Conducted special service and account transactions for customers, including the order of checks as well as stop payment orders
- Adhered to financial services security and audit procedures
- Trained employees on cash drawer operation
- Maintained confidentiality of bank records and client information
- Prepared official checks for customer and internal bank needs
Dental Assistant
Bell Thompson, PLLC
Bainbridge Island, WA
01.2006 - 10.2006
- Educated patients on techniques to optimize oral hygiene, control plaque, and protect teeth and gums
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Educated patients on treatment procedures and post-procedure home care
- Prepared dental instruments and equipment prior to procedures
- Sanitized equipment, cleaned treatment areas, restocked supplies
- Entered patient data into dental records system while observing confidentiality rules
- Assisted dentist during procedures
Cash Vault Teller
Bank of America
Spokane, WA
01.2003 - 12.2005
- Processed merchant cash deposits accurately and efficiently
- Balanced large amounts of cash daily and reponsibly
Education
Dental Assisting Certificate - Dental Assistant
Apollo College
Spokane12-2003
Skills
- Data entry and management
- Accounts payable and receivable
- File and data retrieval systems
- Training and development
- Communication and people skills
- Reliability and trustworthiness
- Ability to work with various personalites
- Critical thinking
- Work ethic
- Conflict resolution
- Time management
Timeline
Client Services Specialist
MAP (Member Access Processing)
02.2025 - 07.2025
Card Services Analyst
WSECU
02.2024 - 02.2025
Fraud/Dispute Specialist
WSECU
07.2021 - 02.2024
Fraud/Dispute Specialist
TwinStar Credit Union
11.2008 - 07.2021
Teller
Kitsap Credit Union
11.2006 - 11.2008
Dental Assistant
Bell Thompson, PLLC
01.2006 - 10.2006
Cash Vault Teller
Bank of America
01.2003 - 12.2005
Dental Assisting Certificate - Dental Assistant
Apollo College