High-achieving executive successful at business and operations leadership. Successfully manages day-to-day operations with strategic vision and tactical approaches built on sound industry knowledge and expert acumen. Poised to contribute continuous improvement and resource optimization to make a lasting impact.
Work History
President
6 Years 10 Months
Stewart Scapes, LLC | 01.2020 - Current
Direct, plan, and implement policies of Stewart Scapes, LLC to maximize returns and increase productivity.
Analyzed operations to evaluate company performance and identify areas for improvement.
Maintained equipment and tools to ensure optimal functionality.
Help the team maintain compliance with specifications, standards, and contract requirements by inspecting completed work.
Managed administrative tasks for Stewart Scapes, LLC, including employee scheduling and payroll management.
Controlled labor hours to maintain cost efficiency through effective team management and project leadership.
Keep all equipment and tools in good working condition.
Senior Logistics Specialist
3 Years 2 Months
Quest Global Logistics, LLC DBA The Seymour Group, LLC | 06.2017 - 08.2020
Reviewed logistics performance with customers against targets, benchmarks, and service agreements.
Reviewed logistics performance with customers to ensure alignment with targets and service agreements.
Managed outside carriers by reviewing proposals, developing performance specifications, and coordinating communication between carriers and customers.
Maintained strong business relationships with key personnel to effectively address customer needs.
Grew sales to over 5 million in revenue in 2019.
Vice President of Sales and Customer Service
2 Years 3 Months
Quest Global, LLC | 03.2015 - 06.2017
Cultivated positive relationships with clients through regular communication.
Collected customer feedback and adjusted processes to reduce complaints and improve satisfaction.
Maintained strong relationships with all customers.
Gathered customer feedback and implemented process adjustments to minimize complaints.
Resolved customer disputes and accounts receivable discrepancies.
Addressed customer questions and concerns regarding prices and service.
Attended industry events and conferences to promote the company and interact with potential customers.
Developed staff teams according to strengths and delegated project tasks to meet deadlines.
Reviewed operational records and reports to forecast sales and assess profitability.
Senior Logistics Specialist
4 Years 5 Months
Quest Global Logistics, LLC | 10.2010 - 03.2015
Managed carrier activities to maintain high customer service levels and optimize delivery performance.
Acted as a liaison between carriers and customers.
Developed and maintained positive relationships with key customer personnel to enhance logistics collaboration.
Stayed informed of logistics technology advances and applied appropriate technology to improve logistics processes.
Established task priorities, scheduling, and tracking of shipments.
Stayed informed of logistics technology advances and apply appropriate technology to improve logistics processes.
Developed proposals that included documentation for estimates.