Jamie Swartz
Fairview,KS
Summary
Results-driven professional with 15 years in customer service, gaming operations, and manufacturing. Led teams in delivering exceptional service, ensuring regulatory compliance, and resolving issues in fast-paced environments. Experienced in casino operations, cash handling, and employee training. Committed to enhancing operational efficiency and contributing to organizational growth.
Overview
23
23
years of professional experience
Work History
Slot Attendant
Sac & Fox Casino
Powhattan, USA
01.2022 - Current
- Process slot machine jackpots accurately and efficiently while adhering to company policies and gaming regulations.
- Delivered exceptional customer service in fast-paced gaming environment, enhancing guest experience and satisfaction.
- Resolved customer concerns professionally and assisted guests with gaming-related questions, ensuring positive interactions.
- Executed minor machine troubleshooting and adjustments to reduce downtime and maintain operational efficiency.
- Maintain cleanliness and organization throughout the gaming floor to uphold company standards.
Supervisor, card/ craps dealer
Sac & Fox Casino
Powhattan, USA
01.2010 - 01.2022
- Supervised gaming table operations, ensuring compliance with casino policies and gaming regulations to uphold industry standards.
- Dealt card games and craps with accuracy, professionalism, and strong attention to detail.
- Managed table activities and resolved operational issues, enhancing guest engagement and maintaining a seamless gaming experience.
- Trained and mentored new team members on gaming procedures, customer service expectations, and workplace standards.
- Provided outstanding customer service, fostering positive guest relationships and repeat business.
Cashier/stocker
ALCO/DUCKWALLS
Sabetha, USA
12.2008 - 01.2010
- Operated cash registers and processed customer transactions accurately.
- Delivered friendly, efficient customer service, enhancing customer satisfaction and loyalty.
- Assisted with inventory management and shelf replenishment.
- Organized and maintained merchandise displays, ensuring optimal product availability and presentation.
- Upheld cleanliness and safety standards, contributing to a welcoming shopping environment.
Cashier/Stocker
Dollar General
St. Joseph, USA
04.2008 - 01.2009
- Delivered excellent customer service while assisting customers with purchases and product inquiries.
- Processed cash, credit, and debit transactions accurately and efficiently.
- Supported daily store operations in high-volume retail environment, ensuring smooth workflow and customer satisfaction.
- Restocked merchandise and organized product displays to enhance customer shopping experience.
- Assisted with inventory control and upheld store presentation standards to ensure product availability.
Welder
Altec Industries
St. Joseph, USA
03.2003 - 05.2007
- Executed precision welding for truck assembly manufacturing, ensuring compliance with engineering specifications.
- Interpreted and followed blueprints, schematics, and work instructions to ensure product quality.
- Conducted quality inspections to verify compliance with safety and production standards.
- Partnered with team members to enhance workflow efficiency and achieve production targets.
- Trained and supported coworkers on welding procedures and best practices to elevate team skills.
Education
Certificate - Welding, blueprint reading
Atchison Votech
Atchison, KS05-1996
General Education -
East Boston High School
Boston, MA06-1991
Skills
- Customer Service & Guest Relations
- Team Leadership & Staff Training
- Cash Handling & Transaction Accuracy
- Problem Solving & Conflict Resolution
- Slot Machine Operations & Troubleshooting
- Gaming Operations & Regulatory Compliance
- Welding & Fabrication
- Blueprint Reading & Interpretation
- Forklift Operation
- Attention to Detail
- Hospitality & Communication
- Safety Awareness
Timeline
Slot Attendant
Sac & Fox Casino
01.2022 - Current
Supervisor, card/ craps dealer
Sac & Fox Casino
01.2010 - 01.2022
Cashier/stocker
ALCO/DUCKWALLS
12.2008 - 01.2010
Cashier/Stocker
Dollar General
04.2008 - 01.2009
Welder
Altec Industries
03.2003 - 05.2007
Certificate - Welding, blueprint reading
Atchison Votech
General Education -
East Boston High School