Diann Dobesh
Everett,WA
Summary
Dynamic and dedicated professional with extensive experience at Tulalip Bingo, excelling in customer service and cash handling. Proven ability to build rapport with patrons, enhance guest experiences, and resolve conflicts effectively. Recognized for maintaining accurate cash drawers and demonstrating exceptional reliability in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Slot Attendant
Tulalip Bingo
2022.10 - 2023.05
Cashier/ Attendant
Tulalip Bingo
2021.10 - 2023.05
- Greeted Guest entering and responded promptly to customer needs.
- Welcomed Guests and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash transactions with excellent accuracy levels.
- Built relationships with Guests to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved Guest complaints professionally, leading to improved customer relations and loyalty.
Slot Attendant
Tulalip Casino and Resort
2001.03 - 2020.03
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Repaired problems and maintained machines in good working order.
- Set up new loyalty memberships and updated existing accounts.
- Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
- Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Completed casino cage transactions on behalf of customers.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Calculated and verified value of players' winnings or losses.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Handled money, ticket and chips exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Sold chips, tokens, and tickets to patrons.
- Prepared and issued money banks to change persons at start of each shift.
- Balanced books with daily summary reconciliations.
- Audited money drawers and hand or machine-counted large cash values.
Cashier
Tulalip Resort Casino
2001.03 - 2004.02
- Greeted Guest entering and responded promptly to customer needs.
- Welcomed Guest and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash transactions with excellent accuracy levels.
- Built relationships with Guest to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED -
Everett High
Everett, WASkills
- Guest service
- Guest assistance
- Work ethic and integrity
- Patience and empathy
- Time management
- Team collaboration
- Guest service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Guest relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Cash drawer balancing
- POS system operations
- POS systems
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Decision making aptitude
- Drawer balancing
- Point of sale operation
Timeline
Slot Attendant
Tulalip Bingo
2022.10 - 2023.05
Cashier/ Attendant
Tulalip Bingo
2021.10 - 2023.05
Slot Attendant
Tulalip Casino and Resort
2001.03 - 2020.03
Cashier
Tulalip Resort Casino
2001.03 - 2004.02
GED -
Everett High