Jamie Takamiya
Honolulu,HI
Summary
With over 20 years of experience in retail operations, sales, and service team leadership, this customer-oriented Store Manager is dedicated to achieving profitability strategies. Strong organizational skills enable effective prioritization of daily tasks and successful completion of performance and productivity goals. Excels at recruiting, training, developing, and managing a team of store associates in a positive and respectful work environment. A motivational leader and analytical problem solver with a proven track record of retail success.
Overview
22
22
years of professional experience
Work History
Cashier
Safeway
02.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Store Manager
Surf Line Hawaii/ JAMS World
08.2017 - 03.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Executed merchandising strategies to support store sales growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Sales Supervisor
Sugarfina
08.2016 - 08.2017
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Processed cash, credit and check transactions with POS system and cash register.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Sales Specialist
Hidgund Jewelry
10.2015 - 10.2016
- Maintained high retention rate, developing long term relationships with repeat customers.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Measured customers to accurately size pieces for customer body dimensions.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Provided information to customers on upcoming promotions, activities and events.
Retail Boutique Attendant
The Kahala Hotel & Resort
08.2014 - 10.2015
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Monitored dressing rooms and removed unwanted garments for return to sales floor.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Counted and balanced registers.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Assistant Store Manager
Tori Richard Ltd.
04.2012 - 08.2014
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Directed all day-to-day operations of retail boutique to provide safe and enjoyable guest experience.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Assistant Manager
Rimowa
03.2009 - 04.2012
- Cultivated loyal customer base by providing excellent customer service.
- Trained staff to have extensive product knowledge and upselling skills.
- Managed special store projects to improve store-wide processes and operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw workforce schedules and allocated resources in order to achieve store goals.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
Luxury Sales Supervisor
Yves Saint Laurent
11.2002 - 11.2005
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Drove sales of ready to wear and leather good products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
- Analyzed and researched fashion-forward trends to stay current in market.
- Scheduled and attended 10 appointments per week.
- Called 25 warm leads each week to expand client base.
Education
Some College (No Degree) - Early Childhood Education
Honolulu Community College
Honolulu, HIHigh School Diploma -
President William Mckinley High School
Honolulu, HI05.1984
Skills
- Multitasking and Organization
- Exceptional Customer Service
- Team Building and Leadership
- Verbal and Written Communication
- Sales Strategies
- Problem Anticipation and Resolution
- Employee Motivation
Languages
Japanese
Limited Working
Timeline
Cashier
Safeway
02.2023 - 05.2024
Store Manager
Surf Line Hawaii/ JAMS World
08.2017 - 03.2023
Sales Supervisor
Sugarfina
08.2016 - 08.2017
Sales Specialist
Hidgund Jewelry
10.2015 - 10.2016
Retail Boutique Attendant
The Kahala Hotel & Resort
08.2014 - 10.2015
Assistant Store Manager
Tori Richard Ltd.
04.2012 - 08.2014
Assistant Manager
Rimowa
03.2009 - 04.2012
Luxury Sales Supervisor
Yves Saint Laurent
11.2002 - 11.2005
Some College (No Degree) - Early Childhood Education
Honolulu Community College
High School Diploma -
President William Mckinley High School