JAMIE TEJADA MONGE
Lehigh Acres,FL
Summary
Resourceful Program Services Specialist recognized for productivity and efficient task completion. Skilled in customer service management, process optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Services Specialist
Early Learning Coalition of Southwest Florida
Fort Myers, Florida
08.2021 - Current
- Maintain an assigned number of client applications; review School Readiness and Voluntary Pre-Kindergarten Program forms to verify and record submitted eligibility documents, determine family eligibility, and establish the purpose for the level of care and fee schedule per established policies, procedures, and guidelines.
- Consult with referring/partner agencies to ensure essential services are provided to children and families.
- Use a statewide database for accessing and reviewing profiles, documents, and records to assure the completion and accuracy of all recorded, submitted, and required documents, per the State of Florida statute, administrative code, and local and state policies and procedures.
- Attend community outreach and sponsored events to boost client knowledge of the Coalition and its programs
- Provide guidance to families on navigating early learning resources through Child Care Resource and Referral
- Report all suspicions of fraud or abuse of ELC programs to the ELC Directors and the Risk Management Team.
- Respond to questions, and comments from families and providers and resolve difficult and sensitive inquiries and complaints; record and track provider communications, complaints, and follow-up as needed
BDC / Service Coordinator Liaison
Mercedes-Benz of Bonita Springs
Naples, FL
07.2020 - 05.2021
- Responsible for answering phone calls and scheduling customer appointments upwards of 50+ calls per day, while operating multi-line switchboard
- Collaborated with Service Department including but not limited to service advisors, managers, technicians, shop foreman to provide client exceptional service
- Responsible for maintaining order of accounting and customer copies of work orders
- Aid customers with processing payments through KAARMA software
- Improved customer satisfaction by finding creative solutions to problems.
HR Assistant
Dealer's Greatest Assets
Bonita Springs, FL
07.2019 - 03.2020
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Developed and maintained training materials and benefits packets for new hires.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
- Improved operations by working with team members and customers to find workable solutions.
BDC / Service Coordinator Liaison
Mercedes-Benz of Bonita Springs
Naples, FL
11.2018 - 07.2019
- Aid clients with technology and programming features on their vehicles
- Responsible for maintaining order of accounting and customer copies of work orders
- Recognized by management for providing exceptional customer service.
- Schedule customer's vehicle for service and/or repair services
- Improved operations by working with team members and customers to find workable solutions.
Customer Service Representative
Dealer's Greatest Assets Inc.
Bonita Springs, FL
05.2018 - 11.2018
- Cultivated client's vehicle concerns with transmittal to client's assigned service advisor
- Networked with multiple dealership chains to establish client's ideal experience when attending their service appointment
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Escalated customer concerns and store issues to supervisors.
Education
Certified Nursing Assistant -
Fort Myers Technical College
Fort Myers, FL12.2018
High school or equivalent -
Dunbar High School
Fort Myers, FL06.2018
Skills
- Customer service
- Time Management
- Bilingual
- Team Management
- New hire orientation
- Organization
- Community Outreach
- Conflict Resolution
- Effective communication
- Proficiency in social media
- Critical Thinking
- Adaptability
- Microsoft Word, Excel, Outlook, and PowerPoint
Phone
cell, 239-940-1978
Certification
- Nursing Assistant and Health Sciences
- Hospitality & Tourism Management
- Child Care Resource and Referral (CCRR) Specialist
- Adult Mental Health First Aid USA
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Program Services Specialist
Early Learning Coalition of Southwest Florida
08.2021 - Current
BDC / Service Coordinator Liaison
Mercedes-Benz of Bonita Springs
07.2020 - 05.2021
HR Assistant
Dealer's Greatest Assets
07.2019 - 03.2020
BDC / Service Coordinator Liaison
Mercedes-Benz of Bonita Springs
11.2018 - 07.2019
Customer Service Representative
Dealer's Greatest Assets Inc.
05.2018 - 11.2018
Certified Nursing Assistant -
Fort Myers Technical College
High school or equivalent -
Dunbar High School