Carmen I. Arellano
Loxahatchee
Summary
Experienced Senior Human Services Program Specialist skilled in conducting staff training and mentoring. Adept at managing complex caseloads and ensuring program compliance, with a strong focus on professionalism and organizational skills.
Overview
32
32
years of professional experience
Work History
Senior Human Services Program Specialist
Department Of Childern And Family Sevices
Riviera Beach, FL
03.1991 - 06.2023
- Conducted training sessions for staff on best practices in case management and program compliance.
- Established strong partnerships with external organizations to enhance resource accessibility for clients.
- Mentored junior staff members, fostering professional growth and enhancing team capabilities.
- Managed complex caseloads, ensuring timely service delivery to clients in need of assistance.
- Maintained detailed case records, ensuring accurate documentation on progress and compliance with regulatory requirements upon staff.
- Identified areas for improvement through regular program evaluations and made necessary recommendation for optimal results.
- Conducted thorough assessments of staff needs, developing personalized action plans that addressed their specific challenges.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Developed and maintained relationships with community organizations and agencie
- Facilitated communication between agency and other service providers.
- Assisted in conducting needs assessments to identify key areas of improvements needs.
- Developed and maintained accurate records of programs and services.
- Administered and tracked client service payments.
Education
Associate of Arts - Elementary School Teaching
Regional Collage
Bayamon, PR05-1976
High School Diploma -
Papa Juan XX111
Bayamon, Puerto Rico06-1974
Bachelor of Arts - Spanish Language And Literature
University of Puerto Rico (UPR)
Rio Piedras, Puerto Rico08-1974
Skills
- Workload prioritization
- Cross-functional teamwork
- Problem-solving
- Self motivation
- Professionalism
- Time management
- Organizational skills
- Customer service
Timeline
Senior Human Services Program Specialist
Department Of Childern And Family Sevices
03.1991 - 06.2023
Associate of Arts - Elementary School Teaching
Regional Collage
High School Diploma -
Papa Juan XX111
Bachelor of Arts - Spanish Language And Literature
University of Puerto Rico (UPR)