Jamie Thompson
Rochester,NY
Summary
Detail-oriented beverage specialist with a proven track record in maximizing business revenues through exceptional customer service and high-quality drink preparation. Demonstrates strong teamwork and adaptability in fast-paced environments, ensuring all customer needs are met efficiently. Recognized for excellent money handling, problem-solving, and time management skills while adhering to safe drink service regulations.
Overview
10
10
years of professional experience
Work History
Bartender
Del Lago Resort And Casino
Waterloo, NY
12.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender Shift Manager
The Barrel
Rochester, NY
11.2014 - 11.2023
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed drink orders efficiently.
Education
Associate of Science - Medical Assistant
Bryant & Stratton College
Rochester, NY06-2017
Skills
- Cocktail preparation
- Cash handling
- Employee training
- Customer service
- Team collaboration
- Strong multitasking
- Mixology
- Outgoing personality
Timeline
Bartender
Del Lago Resort And Casino
12.2023 - Current
Bartender Shift Manager
The Barrel
11.2014 - 11.2023
Associate of Science - Medical Assistant
Bryant & Stratton College
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