Jamie Toman
Claremore,OK
Summary
Diligent and hardworking server with a passion for community engagement. Known for providing exceptional customer service and building strong connections. Eager to transition into the tech field to combine my love for restaurants with marketing expertise. Currently working towards a career where I can contribute to the growth of restaurant companies through innovative marketing strategies, leveraging my unique blend of service industry experience and tech-savvy skills.
Overview
14
14
years of professional experience
Work History
Server
Nolas Creole and Cocktails
Tulsa, OK
06.2021 - Current
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Compiled and analyzed weekly trainee retention reports.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
Bartender/Manager of Operations
Dilly Diner
Tulsa , OK
08.2016 - 06.2021
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Performed opening and closing duties including restocking supplies.
Baker
Reasors Grocery Store
Tulsa, OK
01.2011 - 05.2016
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Teacher
Panama High School
Panama, OK
08.2009 - 12.2011
- Differentiated instruction according to student skill level.
- Used videos, lectures and moderated discussions to engage students during class.
- Graded projects, exams and assignments to track student progression.
- Utilized behavior management skills to foster environment conducive to student learning.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
English Education
Northeastern State University
Tahlequah, OK12-2014
Full Stack Web Developement - Web Development
Atlas School
Tulsa, OKSkills
- Agile Development Methodologies
- Software Development
- Product Development
- Programming
- Testing and Debugging
- Program Coding
- Proficient in HTML
References
References available upon request.
Timeline
Server
Nolas Creole and Cocktails
06.2021 - Current
Bartender/Manager of Operations
Dilly Diner
08.2016 - 06.2021
Baker
Reasors Grocery Store
01.2011 - 05.2016
Teacher
Panama High School
08.2009 - 12.2011
English Education
Northeastern State University
Full Stack Web Developement - Web Development
Atlas School