Jamie Tracey
Taunton ,MA
Summary
Proactive Ticket Taker/Event Usher, Senior Enterprise Account Executive, and Chef with a diverse skill set in enhancing customer experiences, exceeding sales quotas, and maintaining high standards in food preparation. Adept at resolving issues, strategic prospecting, and ensuring guest satisfaction. Known for reliability, strong attention to detail, and effective time management.
Overview
12
12
years of professional experience
Work History
Ticket Taker /Event Usher
LiveNation
04.2024 - Current
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
- Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
- Coordinated with ushers to guide patrons with special needs or accessibility requirements to appropriate seating areas smoothly.
Senior Enterprise Account Executive
Starkweather & Shepley
10.2015 - Current
- Exceeded quota consistently through strategic prospecting, relationship building, and effective negotiation skills.
- Stayed informed about industry advancements and competitive landscape changes to better position our products/services against rivals.
- Prioritized time management skills to balance multiple responsibilities including lead generation, proposal creation, presentation delivery and contract negotiations.
- Streamlined internal processes for more efficient client onboarding, leading to higher retention rates.
Chef
The Crystal Room
02.2013 - 02.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Education
No Degree - Culinary / Hospitality Management
Johnson & Wales
Providence RI Associate of Applied Science - Hospitality Management
Newbury College
Brookline, MA05.2007
Skills
- Patience and Empathy
- Team player attitude
- Strong attention to detail
- Reliability and punctuality
- Stress Tolerance
- First Aid Training
Timeline
Ticket Taker /Event Usher
LiveNation
04.2024 - Current
Senior Enterprise Account Executive
Starkweather & Shepley
10.2015 - Current
Chef
The Crystal Room
02.2013 - 02.2020
No Degree - Culinary / Hospitality Management
Johnson & Wales
Associate of Applied Science - Hospitality Management
Newbury College
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