Jamie Urquhart
Clifton,USA
Summary
Dynamic and service-driven professional with extensive healthcare experience, eager to leverage skills in the banking industry. Proven expertise in building trust, managing confidential information in compliance with HIPAA, and collaborating to resolve complex issues with healthcare teams. Known for delivering compassionate, patient-focused support alongside exceptional attention to detail and reliability. Equipped with strong communication, accuracy, and compliance skills, poised to provide outstanding service and contribute effectively to the banking sector.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Relief Staff-Per Diem
Ronald McDonald House Charities
Bangor, ME
06.2025 - Current
- Managing front desk, answering incoming calls, accepting hospital referrals, and checking families in and out.
- Ensuring the safety and security of the house and addressing overnight emergencies.
- Interacting with staff and volunteers to ensure house runs in a smooth manner.
Transfer Center Operation Specialist-Per Diem
NL EMHS/EMMC
Brewer, ME
09.2023 - Current
- Facilitates patient placement within Northern Light Health Hospitals and management of bed placement for NL-EMMC.
- Documents daily transactions accurately using appropriate software applications. Managing 30+ incoming/outgoing calls per shift. Process and data enter calls with clinical guidance from Nurse.
- Exercises critical thinking, and ethical decision-making in all aspects of professional practice.
- Audit documentation for accuracy/completeness of patient/transfer information for all staff.
Special Education Technician II
AOS 47/RSU 25
Dedham, ME
08.2021 - 08.2023
- Collaborated with teachers, administrators, counselors, and other personnel to ensure a safe learning environment for all students.
- Implemented strategies that promoted social emotional learning through positive reinforcement techniques.
- Communicated regularly with parents and guardians about their child's educational goals and progress.
- Engaged in professional development activities related to best practices in special education instruction.
CNA/US/Monitor Technician
Saint Joseph and EMMC Hospitals
Bangor, ME
11.2006 - 09.2020
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Responsible for monitoring and interpreting cardiac rhythms and other vital signs of patients in a healthcare setting.
- Answered multi-line telephone, data entry, responded to inquires, providing accurate information. Assisted doctors, nurses, and visitors with administrative tasks in a compassionate and friendly manner.
Education
Associate in Science (A.S.) - Medical Technology/Medical Coding
Eastern Maine Community College
Bangor, ME05-2018
Skills
- Medical Terminology
- Medical Documentation
- Analytical Skills
- Multitasking abilities
- Excellent computer skills
- Data Entry
- Skills to provide emergency care (ER CNA)
- Critical Thinking
Certification
- CNA
- Associate Degree in Medical Office Technology/Medical Coding
REFERENCES
References available upon request
Timeline
Relief Staff-Per Diem
Ronald McDonald House Charities
06.2025 - Current
Transfer Center Operation Specialist-Per Diem
NL EMHS/EMMC
09.2023 - Current
Special Education Technician II
AOS 47/RSU 25
08.2021 - 08.2023
CNA/US/Monitor Technician
Saint Joseph and EMMC Hospitals
11.2006 - 09.2020
Associate in Science (A.S.) - Medical Technology/Medical Coding
Eastern Maine Community College