Jamie Valasek
Creighton,PA
Summary
Dedicated professional with extensive experience in B2B sales and customer support. Proven track record in enhancing client relationships and ensuring satisfaction through effective communication. Strong organizational skills facilitate seamless coordination with cross-functional teams to optimize sales operations and achieve targets.
Overview
23
23
years of professional experience
Work History
Inside Sales Coordinator
WE-EF Lighting, USA
Warrendale, USA
10.2018 - 11.2025
- Cultivated strong customer relationships, enhancing satisfaction and loyalty.
- Provided exceptional customer service by responding quickly to customer needs and requests.
- Listened to and resolved customer complaints regarding products, pricing, and lead times.
- Input orders, quotes, return authorizations, and warranty cases into our ERP system, NetSuite.
- Communicated with supervisors, engineering, and production to monitor deadlines, and ensure technical specifications and project requirements were met.
- Facilitated support for three regional sales managers, enhancing collaboration with twenty-two sales rep agencies to improve sales efficiency.
- Read fixture schedules and other manufacturers’ specification sheets to assist in determining the equivalent to our brand.
- Led safety team of six, conducting monthly meetings and audits to ensure OSHA compliance.
- Maintained accurate safety data records, contributing to a 5% reduction in insurance costs.
Quotations Manager
Forum Lighting
Pittsburgh, USA
11.2016 - 10.2018
- Delivered customer support, product information, and quotations for 66 sales rep agencies, enhancing client satisfaction.
- Monitored the status of open quotes and followed up to obtain a purchase order.
- Analyzed and reported on win/loss ratio by sales rep agency, informing strategic decision-making.
- Generated and maintained sales rep agency contracts and termination documents.
- Reviewed and approved orders processed by the project manager to ensure accuracy prior to releasing them to manufacturing.
- Supported project manager with order entry and customer support, ensuring timely and accurate order processing.
Project Sales Coordinator
Forms + Surfaces
Pittsburgh, USA
12.2002 - 10.2016
- Coordinated communication among twelve territory managers, two regional sales managers, engineering and production teams to streamline project execution.
- Delivered technical and customer support to architects, designers, and general contractors, enhancing project alignment and client satisfaction.
- Served as the sole point of contact for the companies’ door hardware product line.
- Evaluated drawings, plans, and schedules to confirm compliance with project requirements, ensuring successful project delivery.
- Entered quotes, orders, return authorizations, and other data into our ERP system, Made 2 Manage.
Education
Associate Degree - Business Administration
ICM School of Business
Pittsburgh09-1998
Skills
- B2B sales
- Lead Generation
- Customer relationship management
- CRM Software
- Microsoft Office Suite
- Cross-functional training
- Attention to detail
- Effective time management
- Business communication
Volunteer Experience
- American Foundation for Suicide Prevention (AFSP), Administrative duties, event coordination, 2018 – Current
- Animal Protectors Animal Rescue, Cat foster, volunteer, fund raisers, 2021 - Current
- Humane Animal Rescue, Educational events, and training behavioral dogs, 2015 - 2020
Specialized Training
- Pennsylvania Department of Health (Bureau of Emergency Medical Services), Emergency Medical Technician, 2008-Current
- County of Allegheny County Department of Emergency Services, Red Cross Pet CPR and first aid
Timeline
Inside Sales Coordinator
WE-EF Lighting, USA
10.2018 - 11.2025
Quotations Manager
Forum Lighting
11.2016 - 10.2018
Project Sales Coordinator
Forms + Surfaces
12.2002 - 10.2016
Associate Degree - Business Administration
ICM School of Business