Jamie Volner
Daingerfield,TX
Summary
Dynamic small business owner and former Assistant Restaurant Manager at Hawg Stop Cafe, skilled in optimizing operations and enhancing customer satisfaction. Proven expertise in business marketing and vendor relations, with a strong focus on client retention. Successfully implemented strategies that improved service quality and reduced waste, fostering lasting customer relationships.
Overview
17
17
years of professional experience
Work History
Small Business Owner / Production Manager
Simple Soaparie Bath and Bodyworks
10.2012 - 08.2019
- Developed and maintained business operations, ensuring efficient workflow and customer satisfaction.
- Product Production Manager and Formulator
- Managed inventory control, tracking products to optimize stock levels and reduce waste.
- Executed marketing strategies across social media platforms to increase brand visibility and engagement.
- Built strong relationships with customers, addressing inquiries and resolving issues promptly.
Assistant Restaurant Manager
Hawg Stop Cafe
07.2011 - 09.2018
- Led team in optimizing daily operations and improving customer satisfaction.
- Mentored staff to enhance service quality and operational efficiency.
- Developed strategic initiatives to increase revenue and streamline processes.
- Implemented inventory management practices, reducing waste and controlling costs effectively.
- Seasoned staff server, food runner, customer relations, food prep, and ordering inventory
Customer Service Representative Team Lead
America Online
11.2002 - 10.2006
- Led customer service team to enhance operational efficiency and improve resolution times.
- Trained new representatives on company policies, procedures, and customer interaction best practices.
- Implemented quality assurance measures to elevate service standards and client satisfaction levels.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
Education
Certification - Corporate Train The Trainer
Pima Community College
Tucson, AZ06-1998
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Customer Service and Client Retention
Timeline
Small Business Owner / Production Manager
Simple Soaparie Bath and Bodyworks
10.2012 - 08.2019
Assistant Restaurant Manager
Hawg Stop Cafe
07.2011 - 09.2018
Customer Service Representative Team Lead
America Online
11.2002 - 10.2006
Certification - Corporate Train The Trainer
Pima Community College
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