Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Walker

Shrewsbury,Massachusetts

Summary

High-achieving Account Manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Forward-thinking Senior Account Manager with 15 of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality.

Overview

26
26
years of professional experience

Work History

Sr. Account Manager

Verizon
Boston, MA
10.2022 - Current
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Exceeded sales goals for accounts by upselling products to existing customers.
  • Collaborated with customers to develop strategic business and account plans.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Cross-sold additional products and services to increase profitability within accounts.

Account Executive

T-Mobile
Norton, MA
10.2021 - 10.2022
  • Sell products, services, and solutions to gain new business through prospecting, cold-calling, networking, and generating leads and referrals.
  • Analyze customer needs and utilize solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Thoroughly prepared for over 8-10 client meetings a week, resulting in a close rate 5% above the average. • Worked closely with 100+ existing clients to uncover potential areas of service expansion. • Increased annual retention rate by 4% by performing regular check-ins with existing account holders.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Prepared sales presentations or proposals to explain product specifications or applications.

Central Scheduling Manager

Enservio
Needham, MA
06.2008 - 10.2021
  • Tracked employee overtime hours and adjusted schedules accordingly.
  • Collaborated with other departments to coordinate special events or projects.
  • Developed and maintained scheduling systems to ensure efficient workflow.
  • Consulted with department managers regarding staffing needs and shift changes.
  • Monitored employee absences and tardiness to ensure adequate coverage for shifts.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Implemented strategies to improve efficiency in the scheduling process.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Determined appropriate wage rates based on job duties, experience level.
  • Evaluated current scheduling processes for opportunities for improvement.
  • Conducted regular performance reviews of scheduling staff members.
  • Set and confirmed customer appointments.
  • Collaborated with outside vendors and served as central point of contact.

Marine Corps

Marine Corps
Jacksonville, NC
01.1999 - 01.2003
  • Maintained peak physical condition to stay ready for challenging missions.
  • Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
  • Accounted for multi-million dollar inventories of equipment and supplies with no losses.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.

Education

High School Diploma -

Minuteman Career & Technical High School
Lexington, MA
06.1997

Business Administration

Framingham State University
Framingham, MA

Skills

  • Strategic Planning
  • Revenue Generation
  • Business Development
  • Cold Calling
  • Product and Service Sales
  • Territory Management
  • Business Strategies
  • Vendor Management
  • Scheduling
  • Sales Expertise

Timeline

Sr. Account Manager

Verizon
10.2022 - Current

Account Executive

T-Mobile
10.2021 - 10.2022

Central Scheduling Manager

Enservio
06.2008 - 10.2021

Marine Corps

Marine Corps
01.1999 - 01.2003

High School Diploma -

Minuteman Career & Technical High School

Business Administration

Framingham State University

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Jamie Walker