Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Ward

Streator,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bookkeeping position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Walmart
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Independent Consultant

Scentsy
09.2019 - 08.2022
  • Researched latest market trends to provide current knowledge to clients.
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Kept consistent inventory and placed orders for new product stock.
  • Handled confidential customer business and operational information.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Department Manager

Walmart
07.2013 - 10.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Certified - Bookkeeping

Bookkeeper Training School
Online
11.2022

High School Diploma -

Pontiac Township High School
Pontiac, IL
05.2006

Skills

  • Document and Records Management
  • Customer Relationship Management
  • Verbal Communication
  • Understanding Customer Needs
  • Quality Assurance
  • Product Merchandising
  • Guest Services
  • Merchandise Orders and Exchanges
  • Customer Service and Assistance
  • Process Transactions
  • POS System Operations
  • Telephone Reception
  • Refunds and Exchanges
  • Complaint Escalation
  • Employee Management
  • Customer Service
  • Policy and Procedure Adherence
  • Product Knowledge
  • Speaking Clearly
  • Reading Comprehension

Timeline

Customer Service Associate

Walmart
01.2023 - Current

Independent Consultant

Scentsy
09.2019 - 08.2022

Department Manager

Walmart
07.2013 - 10.2018

Certified - Bookkeeping

Bookkeeper Training School

High School Diploma -

Pontiac Township High School

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Jamie Ward