JAMIE WATTS
Mobile,AL
Summary
A high-energy and results-driven professional with 15 years of customer experience, and 5 years in a managerial capacity. Proven interpersonal and motivational ability to ensure a strong team approach and attain maximum performance and productivity.
Overview
10
10
years of professional experience
Work History
CNA
Kensington Nursing and Rehabilitation Center
Mobile, AL
11.2023 - Current
- Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed.
- Change bed linen and maintain appropriate grooming supplies in resident room on a regular basis.
- Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics.
- Record resident vital signs, weights and measurements, intake and output, food consumption, and other information as assigned.
- Observe residents carefully and report changes in condition to Charge Nurse.
- Participate in collecting data needed for the accurate completion of the MDS and the plan of care.
Loan Officer
First Heritage Credit
Mobile, AL
12.2021 - 04.2025
- Meet with loan applicants to identify their needs and collect information for loan applications.
- Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
- Complete loan contracts and teach clients on policies and regulations.
- Interview applicants to define financial eligibility and establish debt payment plans.
- Monitor and update account records.
- Submit loan applications in a timely manner.
- Prepare detailed loan proposals.
Customer Service Manager
WALMART
Mobile, AL
11.2015 - 01.2022
- Plan and direct associates, training, and performance evaluations to develop and control sales and service programs.
- Monitor customer preferences to determine the focus of sales efforts.
- Resolve customer complaints regarding sales and service.
- Reduced shrinkage by 38% and improved FCF score.
- Answer customers' questions, and provide information on procedures or policies.
Banker
Regions Bank
Hoover, AL
12.2018 - 01.2020
- Identifies and resolves problems promptly with the use of critical thinking.
- Exceed performance targets monthly for quality assurances, efficiency, and customer engagement.
- Identifies and meets customer needs through providing advice, guidance and education to customers on full ranges of bank products and services Regions offers.
Account Manager
Portfolio Recovery Associates (PRA GROUP)
Birmingham, AL
08.2017 - 11.2018
- Trace debtors to new address using address software or by contacting credit reporting agencies, post office relatives, employers and other possible leads.
- Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.
- Approve settlements.
- Negotiate to recover the greatest amount of debt.
- Build rapport to better comprehend any obstacles.
Education
Stanford Christian Academy
Semmes, AL05.2010
Skills
- Strategic Planning
- Time Management
- Adaptability
- Implementation
- Conflict-Resolution
- Negotiation
- Operational Management
- Interpersonal
- Team Building
- Communication
- Leadership
- Microsoft Excel
Timeline
CNA
Kensington Nursing and Rehabilitation Center
11.2023 - Current
Loan Officer
First Heritage Credit
12.2021 - 04.2025
Banker
Regions Bank
12.2018 - 01.2020
Account Manager
Portfolio Recovery Associates (PRA GROUP)
08.2017 - 11.2018
Customer Service Manager
WALMART
11.2015 - 01.2022
Stanford Christian Academy