Mya Greene-Watson
Albuquerque,NM
Summary
Experience in policy development and staff management procedures positively impacting overall morale and productivity. Empathetic Certified Nursing Assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
HSN
02.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
Mental Health Technician
Amergis Staffing
07.2024 - 09.2024
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Nurse Assistant
Genesis Rehabilitation Center
05.2021 - 02.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained best-in-class standards for individualized care in 50-100 -bed unit by continuously checking in with patients and families and quickly providing care
Office Administrator
Airman And Family Readiness Ctr Kirtland
08.2019 - 06.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Home Health Aide
Onyx Supportive Living
03.2019 - 06.2020
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care
Bank Customer Service Representative
USAA Federal Savings Bank
01.2019 - 12.2019
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Processed account maintenance requests and checked for alignment with bank policy.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Handled ATM service maintenance and disputes.
Customer Service Representative, Cashier
Keva Juice USA Inc.
03.2019 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
Medicine
Health Leadership High School
Albuquerque, NM2018
Skills
- High-volume dining
- Strategic planning
- Outstanding interpersonal skills
- Staff management
- Tube feedings and medications familiarity
- Recording Vital Signs
- Patient Care
- Microsoft PowerPoint
- Multi-Line Telephone Operation
Certification
- Blood pressure
- HIPPA Training
- CPR
- Food Handlers
- Health and safety
- CNA - Certified Nurse Assistant
Timeline
Mental Health Technician
Amergis Staffing
07.2024 - 09.2024
Nurse Assistant
Genesis Rehabilitation Center
05.2021 - 02.2022
CNA
HSN
02.2021 - Current
Office Administrator
Airman And Family Readiness Ctr Kirtland
08.2019 - 06.2021
Home Health Aide
Onyx Supportive Living
03.2019 - 06.2020
Customer Service Representative, Cashier
Keva Juice USA Inc.
03.2019 - 05.2019
Bank Customer Service Representative
USAA Federal Savings Bank
01.2019 - 12.2019
- Blood pressure
- HIPPA Training
- CPR
- Food Handlers
- Health and safety
- CNA - Certified Nurse Assistant
Medicine
Health Leadership High School
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