Jamie Wilson
McDonough,GA
Summary
Looking for a role where hard work and dedication will be highly valued. Resourceful administrator known for productivity, versatility and efficient task completion. Possess specialized skills in guest relations, staff training, and schedule management. Excel in communication, problem-solving, and leadership, ensuring smooth office operations and positive customer experiences.
Overview
1
1
Certification
Work History
Front Office Manager
Carolina Park Academy
Mt Pleasant, SC
- Managed the front office
- Scheduled appointments between teachers and staff
- Prepared and maintained confidential profiles of students
- Created and designed monthly newsletter
- Liaison between parents and staff for all programs
- Managed and prepared written correspondence, forms and schedules
HR Assistant Manager & VA Disability Paralegal
George Sink, P.A.
North Charleston, SC
- Supported the Veterans Disability team
- Handled office and department planning
- Contributed to the development and implementation of new policies and procedures
- Worked with attorneys and clients to gather information about cases and updated files
- Conducted interview for recruitment and staff
Office Assistant/Receptionist/ Front End Supervisor & Intake Specialist
The Brown Firm
Atlanta, GA
- Monitor the front end staff and all front end tasks
- Answer and screen calls, transfer the line to the appropriate attorney/case manager
- Give status updates for clients to the liability insurance companies, health insurance companies, treating facilities etc
- Handle new client calls, record it, gather client information and information regarding the potential case (accident, medical malpractice, etc.), make calls to get them into a correct and close by treating facility by calling the facility and setting them up for treatment, then forward their information to the firms investigators to have them get signed up with the firm
- Receive and distribute incoming mail and facsimiles - Title mail, add it to Needles, add the mail to the corresponding attorney/case manager mail box scan folder and email to let them know we received it
- Assist attorneys in preparing paperwork for cases
- Responsible for creating memos or other correspondences for rejected cases
- Handle various administrative duties such as filing documents and handing client records
- Maintain the front desk, waiting room, conference rooms in a neat and orderly manner
- Handle office needs regarding maintenance, parking cards for staff, working with the building's property managers Prepare offices, computer equipment, and supplies for new hires and provide them with training of fax machine, SPEROS phone and other office equipment and firm systems
- Log the outgoing mail, using STAMPS.COM to weigh and stamp the mail according to its correct weight
- Order supplies from UPS.com, print address labels according to weight and packages, send out UPS mail
- Respond to visitor and clientele inquires
- Assist with settlement sign-outs for disbursements with the clients and gathering correct documents for the appointment then mailing out signed releases to the corresponding insurance agency
- Responsible for maintaining stock for firm, the staff, and work room
- Schedule luncheons and confirm appointments with clients
- Supervise the front end staff, mailing, processing, data entry, and distributing
K3 Preschool Teacher
Rock Springs Christian Academy
Milner, GA
- Prepared detailed lesson plans and instructional materials used in teaching a diverse group of young people that challenged them to think and interact
- Organize and file lesson plans for review and reference to ensure quality and standards are met and maintained.
- Initiated activities to ensure children learn at their individual level of development
- Established positive relationships with students, parents, fellow teachers and school administrators/staff Manage the records on individual children, including daily developmental observations and behavior information Responsible for maintaining the organization's records so that they are kept and maintained in the proper structure and folder naming conventions on the server
- Learning academy activities administrator
- Proficient computer skills to build lesson plans and provide training and resources to staff
Daycare Instructor
Rock Springs Christian Academy
Milner, GA
- Observe and monitor children's play activities
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Assist the Director of Daycare with back office records management and data collection
- Multimedia program lead for enhanced Day Care instruction
- Instruct children in health and personal habits
- Read to children, organize and participate in activities and crafts
- Assist in preparing food for children, serve meals and refreshments, and regulate rest periods
- Learning academy activities administrator
Customer Support Center Specialist
General Dynamics Information Technology, Inc.
Sumter, SC
- Provide technical customer support to Department of Defense personnel
- Ability to work with high ranking General Officers and their staff to provide computer software and hardware support
- Create user accounts and maintain proper naming conventions
- Train end users and assist with office automation software (MS Office 2010) Assist sections with SharePoint site use (photo library, data, and calendar management) Ensure the Technical Engineers were meeting the Service Level Agreements Monitoring and reporting of the trouble ticketing system ques
- Follow up on all customer satisfaction surveys to ensure the highest quality of service
Education
Business Administration And Management
Columbus State University
05-2013
High School Graduate -
Union Grove High School
05-2010
Skills
- Strong Organizational Abilities
- Client Relations Focus
- Computer Operating Systems Expertise
- Skilled in Microsoft Office Tools
- Experienced in Case Management Software
- Data Entry
- Team Player
- Proactive Self-Starter
- Attention to Detail
- Enthusiastic Engagement
- Office correspondence
- Administrative Support
- Schedule Management
- Staff Training and Development
Certification
- Certification of Educators (GACE- Paraprofessional)
- CPR Certified
- GA Public Notary
References
Available upon Request
Timeline
- Certification of Educators (GACE- Paraprofessional)
- CPR Certified
- GA Public Notary
Front Office Manager
Carolina Park Academy
HR Assistant Manager & VA Disability Paralegal
George Sink, P.A.
Office Assistant/Receptionist/ Front End Supervisor & Intake Specialist
The Brown Firm
K3 Preschool Teacher
Rock Springs Christian Academy
Daycare Instructor
Rock Springs Christian Academy
Customer Support Center Specialist
General Dynamics Information Technology, Inc.
Business Administration And Management
Columbus State University
High School Graduate -
Union Grove High School
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