Jamiea Jackson
Washington,DC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Concierge
Classic Concierge INC.
Arlington, VA
08.2025 - 03.2026
- Leadership and Operations such as coordinate with vendors, contractors, office staff, and management, Develop and implement Standard Operating Procedures, including tracking logs and shift note sheets, under the direction of the Property Manager, Provide guidance, leadership, and training to the concierge team, Manage personnel matters, including coaching, counseling, and documenting infractions. Scheduling and Coverage. Maintain full coverage for all shifts and manage daily team schedules. Communicate regularly with the team and the Account Manager, Verify that team members clock in and out according to their scheduled shifts, Remain available to cover various shifts in the event of vacancies or no-shows. Property Maintenance and Safety duties include reporting emergencies, property damage, or repair needs to the Maintenance team or Property Manager, Ensure the lobby and desk areas are maintained for neatness and cleanliness. Assist the Property Manager with emergency plan preparation and drills (evacuation, fire, etc.). Comply with all company standards and health and safety regulations. Resident Services and Administration include managing the logging and delivery of incoming and outgoing packages. Assist in planning and executing resident activities and posting property notices. Schedule elevator usage for resident moves, if applicable. Oversee the business center organization and equipment functionality, if applicable.
Substitute Concierge
Classic Concierge INC.
Arlington, VA
06.2024 - 09.2024
- Provide hospitality and great customer service by greeting guests and residents with warm welcomes, as well as anticipate their needs, and provide tailored recommendations for dining, entertainment, and local attractions. Act as a primary point of contact for resolving guest/resident complaints and unusual requests with professionalism and discretion. Manage mail, parcel deliveries, building access, and lobby presentation to ensure a secure and welcoming environment. Collaborate with housekeeping, security, and maintenance teams to ensure seamless service delivery. Interpersonal communication, multitasking under pressure, attention to detail, and cultural awareness. Proficient with property management systems such as, Microsoft Office Suite, and vendor relationship management.
Security Assistant Shift Manager
MGM Casino National Harbor
Oxon Hill, MD
10.2023 - 03.2024
- Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training, and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage. Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures. Act as a liaison with the appropriate outside agencies during security incidents Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary. Monitor and support security-related processing. Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern. Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes. Perform other job-related duties as requested.
Security Officer
MGM Casino National Harbor
Oxon Hill, MD
03.2023 - 10.2023
- Patrol and monitor all areas of the property, including the exterior by operating a bicycle or company vehicle, monitor alarm system and surveillance cameras, provide excellent guest service to guests and employees, and resolve complaints and issues involving both guests and employees, act as a first responder in emergency situations. Perform gaming drops/transactions, including carrying drop boxes and chip carriers. Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences. Act as a dispatcher to relay information, messages and/or emergencies to or from appropriate personnel using telephones or two-way radios. Render appropriate first aid to injured persons and follow established protocol for reporting injuries. Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures. Required to successfully attend and pass all recurring mandatory legal, defensive tactics, first aid, CPR/ AED training/drill as a condition of employment. Maintain proficiency in the use of all assigned equipment.
Service Desk Analyst
Bahwan CyberTek Inc
Natick, MA
05.2022 - 10.2022
- Provide IT support via phone, email, and chat. Provide networking/desktop support. Utilize Active Directory to perform and account maintenance tasks. Earned commendations for teamwork, flexibility, and work excellence in providing. IT support to students and faculty Name of Employer. Utilize Service now to record client interaction, follow up communication, next steps, progress, and resolution. Configure, install, and upgrade operating systems, software, and equipment. Troubleshoot common issues such as hardware and software, e-mail, network, and peripheral equipment. Use Of Dameware to manually resolve equipment issues.
Parking Enforcer
SP+ Parking, Marymount University
Arlington, VA
07.2018 - 11.2021
- Basic Enforcement, monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies. Also, issuing parking citations and managing office duties such as calls and emails, issuing parking permits, Inventory, Filing and organizing paperwork. Create work scheduling. Assisting with on and off campus event set ups. Cleaning office area.
Window Clerk
Capstone Logistics, LLC
Upper Marlboro, MD
12.2016 - 05.2017
- Help drivers with signing in to load or unload food trucks. Also arrange truck location by food item in warehouse and on truck. Lastly, organizing paperwork for drivers to collect once signed in. Completing over 50 sign-in sheets and unloading roughly 40 to 50 trucks nightly.
Office Administrator
George Washington Cemetery, Administration
Adelphi, MD
08.2015 - 12.2015
- Map creator, File cemetery documentation, Clean and organize all files and records. Also, help with all other administrative assignments.
Education
High school diploma - General Studies
Cardozo SHS
Washington, DC01-2014
High School Diploma -
Cesar Chavez Public Charter High School
Washington, DC06-2012
Skills
- Customer Service (10 years)
- Sales
- Cash Handling
- Receptionist
- Administrative Assistant
- Communications
- Presentation Skills
- Remote Desktop Position
- Office Administration
- Interior Design
- Desktop Operations
- Guest relations
- Microsoft Office 365
- Shift management
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Hospitality
- Policy enforcement
- Strong leadership
- Strong work ethic
Certification
- HDI Certification
- First Aid Certification
- CompTIA Security+
- CompTIA Network+
- Driver's License
- CPR Certification
- AED Certification
- CompTIA A+
Timeline
Lead Concierge
Classic Concierge INC.
08.2025 - 03.2026
Substitute Concierge
Classic Concierge INC.
06.2024 - 09.2024
Security Assistant Shift Manager
MGM Casino National Harbor
10.2023 - 03.2024
Security Officer
MGM Casino National Harbor
03.2023 - 10.2023
Service Desk Analyst
Bahwan CyberTek Inc
05.2022 - 10.2022
Parking Enforcer
SP+ Parking, Marymount University
07.2018 - 11.2021
Window Clerk
Capstone Logistics, LLC
12.2016 - 05.2017
Office Administrator
George Washington Cemetery, Administration
08.2015 - 12.2015
High school diploma - General Studies
Cardozo SHS
High School Diploma -
Cesar Chavez Public Charter High School