Jamie D. Good

Level 18-b Post Office

• In charge of the daily operation of a $1.7 MM post office with 11 direct reports.
• Responsibilities include:
• Adherence to regulatory requirements.
• Union grievances against management.
• Staff development.
• Hiring / Termination.
• Develop staff for career positions.
• Training.
• Scheduling.
• Meeting / exceeding sales goals.
• Business / Lead development.
• Train staff to recognize sales opportunities.
• Complaint resolution (internally and externally).
• Complete management reports accurately and on time.
• Safety.
• Sound fiscal management of office budget.

Level 18-b Post Office

• In charge of the daily operation of a $1.7 MM post office with 11 direct reports.
• Responsibilities include:
• Adherence to regulatory requirements.
• Union grievances against management.
• Staff development.
• Hiring / Termination.
• Develop staff for career positions.
• Training.
• Scheduling.
• Meeting / exceeding sales goals.
• Business / Lead development.
• Train staff to recognize sales opportunities.
• Complaint resolution (internally and externally).
• Complete management reports accurately and on time.
• Safety.
• Sound fiscal management of office budget.

Level 20 Post Office

• Handled Union grievances filed against management.
• Resolved problems, improved operations and provided exceptional service.
• Managed all aspects of administrative and personnel needs of the West Lebanon and Lebanon station offices.
• Interviewed potential employees.
• Developed staff for career positions.
• Improved efficiency.
• Worked with staff to recognize sales opportunities.
• Oversaw all route inspections (17 in total).
• Trained colleagues in how to properly conduct route inspections.
• In charge of all safety aspects for both offices

Level 19 Post Office

• Manage team of 8 Supervisors in the Burlington and surrounding area. Responsible for all Union grievances filed. Won (awarded in Management's favor) 331 of 340 grievances filed over a three year period.
• Responsibilities included:
• Managed115 postal employees.
• Work with labor relations.
• Discipline.
• Scheduling.
• Weekly safety talks.
• Logistics.

Level 17 Post Office

• Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
• Managed daily operations of 4 offices on rotating basis.
• Assisted customers in determining proper postal service to align with individual needs.
• Developed and maintained detailed reports of all post office activities using.