JAMIE E. HEAVEY
Account Solutions/Operations Planning Director
St. Louis
Summary
Accomplished Project Manager Leader with 22 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads project operations team. Monitors projects by adhering to schedule and budget, managing operations team, identifying problems and providing targeted solutions. Knowledgeable in X, budget and financial management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Solutions/Operations Planning Director
Maritz Inc
St. Louis
01.2018 - Current
- Directs solution designs that are client-centered, effective, high-quality operations planning, integration and execution.
- Works with Account Manager to build market and client-centered account plan.
- Establishes and grows key client relationships and shares accountability for financial and client-satisfaction results.
- Leads multiple account-dedicated resources.
- Manages account financial strategy at both project and account level, managing $2.3M in yearly gross profit.
- Leads securing long-term account service and pricing agreements.
- Partner with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Client Services Manager
Maritz Inc.
St. Louis
01.2016 - 01.2018
- Strategic planning, consulting and support of current business and business expansion.
- Lead, coach, and mentor project management operations team of seven major sales incentive and recognition programs for American Honda Motor Inc., Co.
- Manage day-to-day operations of two flagship recognition programs for American Honda Motor Inc., Co. resulting in $2.9M in gross profit.
- Increased GP by establishing a rewards platform strategy over manual process.
- Direct dotted-line management of information technology, administration, decision sciences, fulfillment, rewards and creative teams.
- Drive financial results through accurate forecasting and cost monitoring.
Project Manager II & III
Maritz Inc.
St Louis
02.1998 - 01.2016
- Managed the overall execution of multiple recognition and sales incentive programs from an operational, technology and financial perspective. Overall budget responsibility of $2.9M in gross profit.
- Defined and scoped the projects, based on client requirements.
- Established client rapport to comprehend key business requirements of each client in order to attain measures of success and expand level of opportunity.
- Designed and developed program specifics and criteria to meet needs of each individual client through customized programs.
- Communicated client vision, direction, expectations and responsibilities to all account teams.
- Planned and organized tactical performance of project delivery including requirements definition, creative design, technical design and development.
- Scheduled, audited and balanced operational flow to evaluate impact of program sales and profitability for each account team through scope of work.
Project Manager
Barkley & Evergreen
Kansas City
06.1997 - 02.1998
- Developed, sold and implemented incentive and recognition programs to stimulate channel and employee base.
- Managed program operations to support client expectations and drive new business.
- Checked and assessed customer satisfaction data to determine performance measures and identify new marketing strategies.
- Defined pricing and regulated cost control measures for current and potential business.
- Composed program survey questionnaires and wrote copy for collateral materials.
Senior Account Supervisor
Maritz Inc.
St. Louis
03.1995 - 06.1997
- Led administrative team in delivery of sales incentive/recognition projects.
- Developed and modified incentive programs to meet client requirements.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Completed quality reviews for data processing, test plans and documentation methods.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Master of Arts - Information Management
Webster University
St Louis, MO 05.2002 - 05.2002
Bachelor of Science - Communication Management
Southwest Missouri State University
Springfield, MO 12.1993 - 12.1993
Skills
Successful strategic planning
Strong financial management skills
Proven "big picture" thinking and innovation capabilities
Adaptable and flexible when met with challenges
Works effectively in matrix environment
Excels at operational improvement
Certification
Project Management Professional (PMP)
Timeline
Account Solutions/Operations Planning Director
Maritz Inc
01.2018 - Current
Client Services Manager
Maritz Inc.
01.2016 - 01.2018
Master of Arts - Information Management
Webster University
05.2002 - 05.2002
Project Manager II & III
Maritz Inc.
02.1998 - 01.2016
Project Manager
Barkley & Evergreen
06.1997 - 02.1998
Senior Account Supervisor
Maritz Inc.
03.1995 - 06.1997
Bachelor of Science - Communication Management
Southwest Missouri State University
12.1993 - 12.1993