Jamieka Durisseau
Saginaw,Texas
Summary
Exceptional operations manager with 3+ years of demonstrated history of developing improvement processes to enhance efficiency and effectiveness across varying areas. Adept in building collaborative relationships, leveraging interpersonal skills, impeccable organizational skills, and flexibility to prioritize tasks. Driven to enhance employee experience. Effective training facilitator, communicator, and result-driven leader. Strong organizational, planning, and communication skills proven to improve operational efficiency.
Overview
16
16
years of professional experience
Work History
Transition Support Program Manager
Our Community Our Kids
Fort Worth
03.2023 - Current
- Developed and maintained logistics workflows, procedures and reports.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Transportation Supervisor
Our Community Our Kids
Fort Worth
04.2021 - 03.2023
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Streamlined operations, implemented new technologies for tracking and communication purposes.
- Oversaw transportation of 6 daily by coordinating personnel and developing efficient routes and workload schedules.
Intake Specialist
Our Community Our Kids
Fort Worth
03.2020 - 04.2021
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Intake Specialist
Tarrant County Juvenile Detention
Fort Worth
08.2008 - 04.2019
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Trained and supervised new intake staff to deliver high-quality client care.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Education
Master of Science - Community And Social Services
Capella University
Minneapolis, MN12.2010
Bachelor of Science - Psychology
Texas Christian University
Fort Worth, TX08.2001
Skills
- Team Management
- Process Improvement
- Quality Assurance
- Planning and Scheduling
- Interpersonal Communication
- Compliance Management
- Training Facilitation
- Verbal & Written Communication
- Organizational Leadership
- Presentation Facilitation
- Strategic Planning
- Project Management
Timeline
Transition Support Program Manager
Our Community Our Kids
03.2023 - Current
Transportation Supervisor
Our Community Our Kids
04.2021 - 03.2023
Intake Specialist
Our Community Our Kids
03.2020 - 04.2021
Intake Specialist
Tarrant County Juvenile Detention
08.2008 - 04.2019
Master of Science - Community And Social Services
Capella University
Bachelor of Science - Psychology
Texas Christian University
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