Jamiel Shipman
Durham,NC
Summary
Professional with over 10 years of experience in customer relations, specializing in effective communication and problem-solving. Demonstrated ability to manage multiple cases with attention to detail and knowledge of local resources. Recognized for delivering compassionate support to families and children, contributing to overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Child Support Agent
DURHAM COUNTY
Durham, NC
01.2025 - Current
- Establishing and providing case management to ensure that parents provide financial and medical support for their children
- Coordinating genetic testing
- Utilize administrative & legal action and investigative techniques to establish court orders
- Preparation of clients for court and testifies as needed
- Maintaining effective working relationships with clients and absent parents, offices of the Clerk of Court, Magistrates, Sheriffs, other court officials, and private attorneys.
Case Coordinator
MECKLENBURG COUNTY
Charlotte, USA
10.2022 - 12.2024
- Initiating, preparing, organizing, and enforcing child support orders in accordance with program requirements
- Establishing voluntary and judicial paternity and support
- Modifying and enforcing child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
- Monitoring court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
Retail Team Lead
CAROWINDS - CEDAR FAIR
Charlotte, USA
09.2021 - 09.2022
- Assisting management in selling products and creating sales reports
- Answering guest's inquiries and complaints to assist in achieving company's initiatives
- Stocking shelves and gondolas, setting up displays, ringing up merchandise, performing cleaning duties
- Maintaining an awareness of all promotions and advertisements
School Based COVID-19 Coordinator
CHARLOTTE MECKLENBURG SCHOOLS
Charlotte, USA
10.2021 - 06.2022
- Quickly get in touch with contacts of confirmed cases through e-mail, phone calls and other platforms as needed
- Collaborates with students and staff to confirm reported positive COVID-19 to assist with timely initiation of contact tracing process
- Serves as on-site logistics coordinator for all testing activities provided by the contracted testing vendor
- Answers questions from staff, students, and parents about isolation and quarantine protocols
- Provides education and resources to families regarding COVID-19 vaccine and information on vaccination sites
Optometric Technician
LAKESIDE EYE ASSOCIATES
Huntersville, USA
06.2019 - 10.2021
- Recording patient medical and ocular histories
- Preparing patients for examinations by conducting diagnostic tests, recording and measuring vision
- Testing eye function
- Instructing patients on inserting and caring for contact lenses
- Assisting doctors during examinations
Care Coordinator
INTEGRATED HOLISTIC SOLUTIONS PLLC
Huntersville, USA
12.2017 - 05.2019
- Answer phones in a professional manner & greet clients in a warm and inviting way
- Registering and scheduling new clients as well as ensuring the best fit with their scheduled clinician
- Obtain benefits, eligibility, and precertification information from insurance carriers
- Assist in coordinating staff meetings monthly
- Assist with marketing efforts to grow the reach of the practice
Education
Bachelor of Arts - Psychology
University of North Carolina Wilmington
Wilmington, NC05.2017
Skills
- Microsoft Office Suite
- Organizational skills
- Interpersonal communication
- Case management
- Conflict resolution
- Customer relationship management
- Adaptability and flexibility
Timeline
Senior Child Support Agent
DURHAM COUNTY
01.2025 - Current
Case Coordinator
MECKLENBURG COUNTY
10.2022 - 12.2024
School Based COVID-19 Coordinator
CHARLOTTE MECKLENBURG SCHOOLS
10.2021 - 06.2022
Retail Team Lead
CAROWINDS - CEDAR FAIR
09.2021 - 09.2022
Optometric Technician
LAKESIDE EYE ASSOCIATES
06.2019 - 10.2021
Care Coordinator
INTEGRATED HOLISTIC SOLUTIONS PLLC
12.2017 - 05.2019
Bachelor of Arts - Psychology
University of North Carolina Wilmington