Marina Garcia
Guadalupe,AZ
Summary
Dedicated Child Support Officer offering several years of experience investigating, monitoring, and executing child support orders and cases. Strong knowledge of family law and federal requirements. Accustomed to working with diverse populations and communicating effectively to execute casework.
Overview
7
7
years of professional experience
Work History
Child Support Officer III
Arizona Department of Economic Security
Phoenix, AZ
10.2017 - Current
- Investigated cases of non-payment or underpayment of child support payments.
- Prepared reports summarizing program activities including statistical data on caseloads and collections.
- Performed outreach activities aimed at informing the public about available services relating to child support matters.
- Prepared case summaries and legal documents in order to present evidence in court proceedings related to child support issues.
- Assisted in the enforcement of court orders related to child support payments.
- Collaborated with other agencies involved in providing services related to child support issues.
- Monitored compliance with court orders on an ongoing basis and took action when necessary.
- Provided technical advice and guidance regarding the interpretation of applicable laws and regulations governing the administration of Child Support programs.
- Calculated, prepared, and issued appropriate notices to custodial parents regarding overdue payments.
- Collaborated with other departments within the organization to coordinate services for clients.
- Participated in staff meetings, trainings, conferences, workshops, and other professional development activities.
- Provided assistance to custodial parents in filing claims for overdue payments.
- Maintained up-to-date knowledge of relevant state laws, regulations, policies, procedures, and guidelines pertaining to child support enforcement.
- Developed strategies for addressing complex cases involving multiple parties or jurisdictions.
- Analyzed data from various sources such as databases, financial records, tax returns in order to accurately assess a family's financial situation.
- Conducted research on potential sources of income for delinquent payers and pursued additional funds as necessary.
- Reviewed and maintained child support files and databases.
- Executed appropriate case action to locate absent parents.
- Conducted genetic testing to establish paternity.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
- Monitored cases and reviewed to determine eligibility for closure.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Conducted detailed investigations to locate individuals, verify employment, and determine assets.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Maintained confidentiality through stringent handling of charts and data.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Worked with community resources to engage youth in pro-social activities and help families access services.
Education
Bachelor of Science - Behavioral Health
University of Phoenix
Tempe, AZ05-2019
Associate of Science - Occupational And Environmental Health Nursing
Bryman Institute
Phoenix, AZ05-2017
Skills
- Regulations and laws understanding
- Report creation
- Case Management
- Client management
- Project Coordination
- Child support laws knowledge
- Excellent research skills
- Crisis Prevention Intervention
- Office Administration
- Policy Knowledge
- Legal Research
- Interviewing techniques
- Oral and written communication
- Cross-culture
- Service planning
- Reliability
- Family Support
- Invoice Verification
- Case history compilation
- Behavioral specialist
- Community Referrals
- Microsoft Office Suite
- Time Management
- Written Communication
- Data Management
- Microsoft SQL
- Microsoft PowerShell
- Interpersonal relations
Languages
Spanish
Professional
Timeline
Child Support Officer III
Arizona Department of Economic Security
10.2017 - Current
Bachelor of Science - Behavioral Health
University of Phoenix
Associate of Science - Occupational And Environmental Health Nursing
Bryman Institute
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