Dadrain Smith
Lancaster,TX
Summary
Over 10 Years experience conducting detailed Investigations and case work with a strong foundation in Criminal Justice and Public Administration.
Experienced with managing complex child support cases and ensuring legal compliance. Utilizes strong conflict resolution skills to mediate disputes and facilitate agreements. Track record of maintaining accurate records and effective case management.
Overview
22
22
years of professional experience
Work History
Child Support Officer III
Texas Attorney General
Dallas, Tx
01.2016 - Current
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets.
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support.
- Negotiates out-of-court settlements and agreements with parties.
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s).
- Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents.
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
- Reviews cases to determine if the cases are eligible for closure.
- Attends court to assist legal staff, as needed.
- Researches case information on the computer including TXCSES.
- Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations.
- Assesses child support cases to determine the appropriate case action.
- Explains Child Support Program policies, procedures, and regulations to customers.
- Responds to customer inquiries and complaints.
- Managed child support case files, ensuring compliance with state regulations and policies.
- Conducted thorough investigations into child support cases to verify income and employment status.
Juvenile Detention Officer II
Dallas County
Dallas, Tx
01.2015 - 01.2016
- Provides direct supervision to youths in a 24-hour detention facility to ensure the health, safety and welfare of each youth is in compliance with departmental policies and procedures.
- Provides individual and group counseling to all youths to promote and increase personal awareness of responsibilities and alternatives.
- Makes critical and sound judgements and decisions during crisis or potentially dangerous situations.
- Informs supervisor of problems or situations encountered and actions taken; and documents actions.
- Disciplines youths by enforcing the rules of the facility, documents behavior and other specific information and forwards to appropriate personnel.
- Serves as back-up to staff and assumes all duties as necessary.
- Performed 'handling with care techniques, including takedowns, chasing and restraining youth' as outlined in the Texas Juvenile Justice Department (TJJD) requirement.
- Conducts inspections, which includes room checks and physical searches of youths.
- Transports youths to and from appointments.
- Coordinates and provides daily educational and entertaining program activities.
- Conducted daily inspections of living areas, maintaining cleanliness and order to promote a safe environment.
- Supervised youth behavior in detention, ensuring compliance with facility regulations and safety protocols.
Sergeant
United States Army
United States
01.2004 - 01.2011
- Served as the first-line of leaders who oversaw groups of soldier.
- Responsible for the assignment of daily task and training.
- Ensured squad of soldiers was ready for the mission by supervising pre-combat checks and inspections.
- Responsible for the morale, discipline, and health of their soldiers.
- Enforced standards of military appearance and ensured soldiers maintain their equipment.
- Requested and managed supplies, and ensured supplies are distributed evenly among soldiers.
- Issued and received accurate and timely reports.
Education
Master's - Public Administration
University Of North Texas Dallas
Dallas, Texas05.2019
Bachelor's - Criminal Justice
University of North Texas
Denton, Texas05.2015
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Outlook 365
- Adobe Acrobat
- Multi-phone line system
- Typing speed 40 WPM
- Policy enforcement
- Community resources
Affiliations
Phi Beta Sigma Fraternity Incorporated
Timeline
Child Support Officer III
Texas Attorney General
01.2016 - Current
Juvenile Detention Officer II
Dallas County
01.2015 - 01.2016
Sergeant
United States Army
01.2004 - 01.2011
Master's - Public Administration
University Of North Texas Dallas
Bachelor's - Criminal Justice
University of North Texas