Clarisa Ramirez
San Antonio
Summary
Detail-oriented Child Support Officer with proven skills in legal analysis and effective negotiation. Experienced in case management and compliance facilitation, contributing to timely enforcement of child support orders.
Overview
6
6
years of professional experience
Work History
Child Support Officer III
Office of the Attorney General
Austin, TX
02.2025 - Current
- Facilitated enforcement of child support orders through meticulous legal documentation and effective communication.
- Recorded data and executed precise updates to case records.
- Enhanced child support compliance through thorough investigations and diligent case monitoring.
- Executed comprehensive financial investigations to assess non-custodial parents' capacity to fulfill child support obligations.
- Oversaw caseload management to facilitate timely action on cases necessitating attention or escalation.
- Negotiated payment plans with delinquent parents to reduce outstanding debts effectively.
Child Support Officer II
Office of the Attorney General
San Antonio, TX
05.2023 - 02.2025
- Facilitated processing of child support applications and ensured accuracy of records.
- Advised parents on child support regulations and procedural compliance.
- Facilitated collaboration with internal teams to uphold legal compliance standards.
- Oversaw case file management, ensuring timely updates and accurate documentation of interactions.
- Executed outreach initiatives to identify non-custodial parents for case establishment.
- Conducted comprehensive research on legal, financial, and other records to secure and enforce child support cases.
Child Support Officer II
Office of the Attorney General
San Antonio, TX
08.2022 - 05.2023
- Addressed customer inquiries via phone and email, ensuring prompt responses to enhance satisfaction.
- Managed high volume of inbound and outbound calls to address custodial and non-custodial parent inquiries.
- Oversaw maintenance and updates of case records in CHAMPS to ensure compliance with court orders.
- Implemented investigative techniques and conducted database searches to identify absent parents and confirm employment and assets.
- Facilitated negotiation of payment plans and voluntary settlements with non-custodial parents to promote compliance.
Data Entry Clerk
Goodwill Industries Of Central Texas
San Antonio, TX
01.2020 - 08.2022
- Processed documents and records efficiently, ensuring timely completion of data entry tasks.
- Accurately entering, updating and maintaining confidential information in database system.
- Sorting, organizing, and digitizing physical documents and records.
- Assisting with tasks within the Child Support Division, which included high-volume data handling.
- Trained new team members on data entry protocols and best practices for improved efficiency.
Education
MBA - Public Administration
University of Phoenix
Tempe, AZ12-2024
Skills
- Obtaining court orders
- Preparation of legal case files
- Modification of child support agreements
- Skilled in information gathering
- Legal analysis
- Case evaluation
- Clear interpersonal communication
- Effective multitasking
Languages
Spanish
Full Professional
Timeline
Child Support Officer III
Office of the Attorney General
02.2025 - Current
Child Support Officer II
Office of the Attorney General
05.2023 - 02.2025
Child Support Officer II
Office of the Attorney General
08.2022 - 05.2023
Data Entry Clerk
Goodwill Industries Of Central Texas
01.2020 - 08.2022
MBA - Public Administration
University of Phoenix