Jamie Lee Laudert

I am a company ambassador with diverse training in employee networks: Armed Forces Network, Black Partner Network, Disability Advocacy Network, Hora del Cafe, Indian Partner Network, Indigenous Partner Network, Interfaith Partner Network, NEXT Leaders, Pan-Asian Partner Network, Partners for Sustainability, Pride Network, Refugee and Immigrant Alliance, and Women's Impact Network. Aimed at getting retail employees enrolled with partner networks to open opportunities for volunteering, community involvement, and networking.

• Certified Barista Trainer, trained and assisted in training over 30 new baristas, coaching in routines, standards, and company culture.
• Teaching 12 employees new technology and products including Partner Central, the WorkJam app, and cold foam blenders.
• Perform cash handling duties such as counting money, balancing registers, preparing bank deposits, and distributing tips to staff of 13.
• Experienced in using the LATTE model to empathetically respond to customer concerns and de escalate issues.
• Acts with integrity, honesty and knowledge to promote the culture, values and mission of Starbucks.
• Assisted in raising customer connection score from 31 to 54.
• Confident in leading, deploying, and guiding others.
• Anticipates customer needs, personalizing the experience through genuine connection.
• Monitors morale by understanding and addressing individual motivation, needs and concerns and providing feedback, encouragement, and guidance.
• Maintains regular and consistent attendance and punctuality.
• Quick to adapt to new technologies, tools, and processes.
• Understands supply chain operations, and logistics processes. Trained five shift supervisors and one store manager on new automatic ordering process.
• Inputs precise entry of current and expected inventory to maintain accurate records. Can identify issues in inventory processes and adjust accordingly.

• Provided physical, emotional, and intellectual care for children.
• Managed household chores and schedules.
• Planned and organized activities, events, and celebrations.
• Supported the education, health, and social development of children.
• Successfully balanced demands of full time motherhood with being a college student.
• Assisted with meal preparation, including grocery shopping and cooking for the family.

• Greeted customers and took orders for beverages and food items.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Monitored inventory levels of supplies and restocked when necessary.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Followed safety procedures while operating machinery such as grinders, brewers, and espresso machines.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.