Tanya Green
Charlotte,NC
Summary
Compassionate Personal Care Aide known for ability to efficiently complete tasks while maintaining high standards of care. Specialize in providing support with daily living activities, managing medication schedules, and ensuring safety and comfort for clients. Excel in communication, empathy, and patience, utilizing these soft skills to connect with clients and provide personalized care. Adapt quickly to new environments and client needs, prioritizing well-being and respect in all interactions.
Overview
20
20
years of professional experience
Work History
Personal Care Aide
Choice Unlimited Home Care
Charlotte, NC
10.2024 - Current
- Assist clients with daily activities such as bathing, dressing, and grooming.
- Provide emotional support to clients by listening to their concerns and providing comfort.
- Transport clients to doctor appointments or other outings in a timely manner.
- Prepare meals according to dietary specifications and assisted with feeding when necessary.
- Organize and maintaine supplies in the home environment to ensure client safety.
- Conduct light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Develop individualized care plans for each client based on needs assessment.
- Observe changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Maintain accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
Executive Office Administrative Assistant
Eula Home Care Agency
Charlotte, NC
05.2023 - 12.2023
- Provided excellent administrative support to office staff, promoting office operations excellence.
- Handled billing monthly.
- Update spreadsheets with the most recent data.
- Maintained client and employee files.
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations.
- Reconciled client flow, discrepancies, etc., monthly, quarterly and end-of-year.
- Engaged in client care, in the clients home when needed.
- Organized and maintained filing systems, both paper and electronic.
- Ordered supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Provided support to other departments by completing clerical tasks as needed.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Sorted mail daily for distribution throughout the organization.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
- Set up new hire paperwork according to company standards.
- Recorded minutes during weekly staff meetings.
- Updated contact lists regularly with current employee information.
- Responded promptly to customer inquiries via email or phone.
- Assisted in organizing events such as conferences or seminars.
- Obtained scanned records and uploaded to database.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Provided training to new staff on scheduling policies, procedures, and software systems.
- Ensured compliance with all applicable federal, state, and local labor regulations.
- Investigated discrepancies in timekeeping reports submitted by employees.
- Maintained accurate records of daily attendance data for payroll processing purposes.
- Managed personnel schedules to keep shifts properly staffed.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
Administrative Assistant/ Insurance Producer
Pellerin's Funeral Home & Insurance Co
Breaux Bridge, LA
05.2015 - 06.2022
- Handled phone and email correspondence, and handled incoming and outgoing mail and faxes
- Entered data into quick books system and updated customer contacts and information to keep records current
- Analyze and manage and pay invoices for various companies
- Provide excellent administrative support to office staff, promoting office operations excellence
- Update spreadsheets with the most recent data
- In charge of accounts receivable, which includes invoicing, investigating charge backs, discrepancies, and reconciliations
- Maintained an accounted for over 1,000 policy renewals each year
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations
- Collected premiums, balanced, and deposited funds on a daily basis
- Assisted underwriting with customer accounts valued at $11,000 or more.
Insurance Producer
Security Plan Insurance
New Iberia, LA
05.2014 - 05.2015
- Collected, balanced, and deposited all money received
- Handled applications, payments, corrections, endorsements, and cancellations in a timely manner
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
- Increased client retention by providing excellent service and following up.
Assistant Manager
Dollar General
New Iberia, LA
01.2013 - 04.2014
- Reviewed and processed payroll for all employees
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Kept track of all transactions on a daily basis and generated invoices and reports
- Increased earnings by achieving sales goals, improving customer service, and accomplishing to team goals
- Quickly identified problems and fixed them
- Analyzed customer feedback and made recommendations on how to improve processes and service.
Payroll Coordinator
Dauterive Hospital
New Iberia, LA
06.2004 - 06.2010
- Kept track of all employee vacation, sick, day-to-day payroll processing, which included reviewing timesheets and calculating pay in accordance with the FLSA
- Double-checked the accuracy of time records for all employees
- Handled a variety of garnishments, such as child support, bankruptcies, and tax liens
- Reconciled all payroll liabilities to the general ledger
- Helped with auditing and communicating with the company's accountants.
Education
Insurance Adjuster - Insurance
State of Texas
Dallas, Tx06-2022
Medical Assistant - Health Aide
Delta College
New Iberia, LA05-1996
High school diploma -
First Apostolic School
Jeanerette, LA05-1994
Skills
- Phenomenal customer service
- General Ledger Reconciliation
- Accounts Receivable
- Payroll
- Office Management
- Accounts Payable
- Patient/Client Care
- Database entry
- Accounting Support
- Office Supply Management
- Telephone reception
- File Organization
- Database Administration
- Schedule and calendar management
- Document Preparation
- Verbal Communication
- Spreadsheet Management
- Schedule Management
- Human Resources
- Database Maintenance
- Supply Inventory
- Scanning and copying
- Customer Engagement
- Proofreading
- File Management
- Billing and Invoicing
- Event Planning
- Spreadsheet development
- Compassionate client care
- Community activities
- Client safety and first aid
- Client documentation
- ADL support
- Emotional Support
- Compassionate Caregiving
- Mobility Assistance
- Meal Preparation
- Appointment management
- Behavior redirection
- Client Transportation
- Light Housekeeping
- Dementia Care
- Toileting assistance
- First aid and safety
Timeline
Personal Care Aide
Choice Unlimited Home Care
10.2024 - Current
Executive Office Administrative Assistant
Eula Home Care Agency
05.2023 - 12.2023
Administrative Assistant/ Insurance Producer
Pellerin's Funeral Home & Insurance Co
05.2015 - 06.2022
Insurance Producer
Security Plan Insurance
05.2014 - 05.2015
Assistant Manager
Dollar General
01.2013 - 04.2014
Payroll Coordinator
Dauterive Hospital
06.2004 - 06.2010
Insurance Adjuster - Insurance
State of Texas
Medical Assistant - Health Aide
Delta College
High school diploma -
First Apostolic School