Self improvement
Nathan Vincent
Customer Service Representative
Miami,FL
Summary
I am passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in the Customer Service department and in the use of computers. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
Capital Associates
Oakland Park, FL
01.2020 - 02.2021
- Worked as a Customer Service Representative for a tax preparation office in Oakland Park, Florida named “Capital Associates” for more than 1 year.
- Respond to phone calls and help clients regarding their tax returns, loan requests, advances, and tax related information such as a W-2.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
- Set up appointments on computer for clients to file their taxes and to communicate about their returns.
- Quickly and efficiently put phone lines on hold and move to next client on another line.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Agent
Call Center Communications
Miami Gardens, FL
03.2018 - 05.2019
- Managed 1000+ calls
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor of Science - Computer Science
California Lutheran University
Thousand Oaks, CA 09.2020 - Current
High School Diploma -
Peninsula Catholic High School
Newport News, VA 08.2018 - 05.2020
Skills
Great communication
Phenomenal Customer Service
Strategic Planning
Resolve Customer Issues
Active Listening
Customer Inquiries
Sales Expertise
Strategic Action
Complaint Resolution
Order Fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Finance
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor of Science - Computer Science
California Lutheran University
09.2020 - Current
Customer Service Representative
Capital Associates
01.2020 - 02.2021
High School Diploma -
Peninsula Catholic High School
08.2018 - 05.2020
Call Center Agent
Call Center Communications
03.2018 - 05.2019