Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Quote
Timeline
CustomerServiceRepresentative

Nathan Vincent

Customer Service Representative
Miami,FL

Summary

I am passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in the Customer Service department and in the use of computers. Effectively drives revenue with skilled promotional and problem-solving abilities.

Overview

2
2
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service Representative

Capital Associates
Oakland Park, FL
01.2020 - 02.2021
  • Worked as a Customer Service Representative for a tax preparation office in Oakland Park, Florida named “Capital Associates” for more than 1 year.
  • Respond to phone calls and help clients regarding their tax returns, loan requests, advances, and tax related information such as a W-2.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
  • Set up appointments on computer for clients to file their taxes and to communicate about their returns.
  • Quickly and efficiently put phone lines on hold and move to next client on another line.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Call Center Agent

Call Center Communications
Miami Gardens, FL
03.2018 - 05.2019
  • Managed 1000+ calls
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Education

Bachelor of Science - Computer Science

California Lutheran University
Thousand Oaks, CA
09.2020 - Current

High School Diploma -

Peninsula Catholic High School
Newport News, VA
08.2018 - 05.2020

Skills

    Great communication

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Self improvement

Finance

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Bachelor of Science - Computer Science

California Lutheran University
09.2020 - Current

Customer Service Representative

Capital Associates
01.2020 - 02.2021

High School Diploma -

Peninsula Catholic High School
08.2018 - 05.2020

Call Center Agent

Call Center Communications
03.2018 - 05.2019

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