Jamie Love McCormick

• Coordinated and implemented the FOH training program for all 5 restaurants within the company, ensuring each new employee had the tools necessary to succeed in their specific job code
• Coordinated special events for large parties ranging from 15 - 250+ guests
• Produced bi-weekly schedules for 80+ employees, focused on accommodating specific requests related to personal preferences and priority needs
• Ensured that all front-of-house operations ran smoothly and efficiently.
• Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
• Provided support to FOH staff wherever necessary
• Handled complaints, settled disputes and resolved customer and/or employee conflicts.
• Ensured compliance with health department regulations regarding sanitation and safety standards.

- Effectively multitasked within fast-paced environment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Developed good working relationships with fellow employees through effective communication.

• Calculated and processed payroll for over 200 employees on a bi-weekly basis.
• Managed the processing of new hires and terminations in the payroll system.
• Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
• Maintained detailed records of all wage calculations and deductions.

- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.

- Provided exceptional service to high volume of daily customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

- Responded efficiently to guest inquiries and complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.