Jamie McDaniel
Fort Worth,TX
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
13
13
years of professional experience
Work History
WFH Customer Service Representative
TurboTax
Fort Worth, TX
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
WFH Customer Service Representative
Bank of America
Fort Worth, TX
02.2020 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Door-to-Door Sales Representative
Reliant Energy
Fort Worth, TX
08.2018 - 11.2019
- Greeted customers at their door and introduced myself.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Attended weekly team meetings to discuss sales strategies and targets.
- Assisted other sales representatives as needed during peak seasons or busy times.
Store Manager
Agaci Store
Plano, TX
05.2015 - 01.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
Assistant Store Manager
Fallas Paredes
Fort Worth, TX
06.2011 - 09.2014
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Education
Associate of Science - Psychology
Tarrant County College District
Fort Worth, TX05-2015
Skills
- Customer Correspondence
- Customer Assistance
- Customer Service Excellence
- Store Appearance And Merchandising
- Retail Transactions Processing
- Sales Closing
- Closing Strategies
- Lead Prospecting
- Recruiting
- Policy And Procedure Enforcement
- Developing Policies And Procedures
- Office Correspondence
- Personable Nature
- Data Entry
Timeline
WFH Customer Service Representative
TurboTax
02.2024 - Current
WFH Customer Service Representative
Bank of America
02.2020 - 07.2022
Door-to-Door Sales Representative
Reliant Energy
08.2018 - 11.2019
Store Manager
Agaci Store
05.2015 - 01.2018
Assistant Store Manager
Fallas Paredes
06.2011 - 09.2014
Associate of Science - Psychology
Tarrant County College District