Samasua Jackson
Atlanta,GA
Summary
Kind and friendly Work from home customer Service Specialist with over five years of experience delivering exceptional support through phone, email, and chat. Demonstrates expertise in efficiently resolving customer issues, consistently meeting performance targets, and ensuring high satisfaction in a virtual setting.
Overview
6
6
years of professional experience
Work History
WFH customer service representative
Apex Systems
Atlanta, Georgia
03.2025 - Current
- Asked probing questions to determine service needs and accurately input information into our systems
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
WFH Customer Service Representative
Voice Nation inc.
Atlanta, Georgia
06.2022 - 01.2025
- Work from Home experienced
- Answering Chats, Emails, limited phone calls (25 calls a day)
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
WFH Customer Service Representative
Supreme Makeup & Hair designs
Atlanta , Ga
05.2020 - 06.2022
- Provided remote customer support via phone, email, and chat to resolve inquiries efficiently.
- Ensured data entry accuracy and maintained comprehensive documentation standards.
- Adhered to HIPAA regulations and maintained confidentiality in all communications.
- Collaborated with team members to enhance service delivery and operational efficiency.
Education
Bachelor of Science - Computer And Information Sciences
Georgia State University
Atlanta, GA05-2027
Skills
- Remote communication (phone, email, chat, video)
- Time management and self-discipline
- Independent work with minimal supervision
- Multitasking in a virtual environment
- Active listening and verbal communication
- Written communication and email etiquette
- Customer service and conflict resolution
- Call handling and ticket management
- Problem-solving and decision-making
- Data entry and documentation accuracy
- Confidentiality and data security (HIPAA awareness)
- Adaptability to new systems and processes
- Reliability and punctuality
Timeline
WFH customer service representative
Apex Systems
03.2025 - Current
WFH Customer Service Representative
Voice Nation inc.
06.2022 - 01.2025
WFH Customer Service Representative
Supreme Makeup & Hair designs
05.2020 - 06.2022
Bachelor of Science - Computer And Information Sciences
Georgia State University