Shanteria Huggins
Atlanta,GA
Summary
Achieved high customer satisfaction by addressing inquiries promptly and professionally. Managed a high volume of calls while maintaining quality interactions. Demonstrated adaptability and commitment to excellence in all customer service roles.
Overview
11
11
years of professional experience
Work History
WFH Customer Service Representative
Synergy Holdings, Inc.
Atlanta, GA
01.2023 - 01.2025
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Organized deliveries by sorting and stocking receivables
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Verified accuracy of bills of lading against received merchandise and conducted inspections for damaged goods.
Shipping and Recieving Clerk(Temp)
Southeastern Paper Company
College Park, GA
06.2023 - 2024
- Track shipments to ensure timely delivery
- Maintain communication with customers, carriers, and other transportation personnel
- Resolve any customer issues or complaints in a timely and professional manner
- Promptly unloads trucks and deliveries and sorts and stocks receivables.
- Notified customers of delays and potential issues to ensure transparency.
Warehouse Clerk(Temp)
Piper Warehouse
Atlanta, GA
05.2022 - 05.2023
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Organized deliveries by sorting and stocking receivables
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Customer Service Specialist
Sprint
West Palm Beach, FL
02.2016 - 08.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Managed interactions with customers via various platforms to ensure effective resolution of issues.
- Acknowledging and resolving customer complaints.
Front Dest Agent
Marriott
West Palm Beach, FL
02.2014 - 06.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
Education
High School Diploma -
Palm Beach Lakes High
West Palm Beach, FLMedical Assisting - Certified Medical Assistant
Florida Memorial University
West Palm Beach, FLSkills
- Organizational skills
- Highly dependable
- Forklift
- Customer service (10 years)
- Technical support
- Appointment scheduling
- Multi-line phone systems
- Detail oriented
- Time management
- Warehouse experience
- Communication skills
- Computer literacy
- Leadership
- Data entry
Languages
English
Timeline
Shipping and Recieving Clerk(Temp)
Southeastern Paper Company
06.2023 - 2024
WFH Customer Service Representative
Synergy Holdings, Inc.
01.2023 - 01.2025
Warehouse Clerk(Temp)
Piper Warehouse
05.2022 - 05.2023
Customer Service Specialist
Sprint
02.2016 - 08.2019
Front Dest Agent
Marriott
02.2014 - 06.2017
High School Diploma -
Palm Beach Lakes High
Medical Assisting - Certified Medical Assistant
Florida Memorial University