Kellie Grissom
Stone Mountain,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
WFH Customer Service Representative
CarMax
01.2023 - 09.2025
- Provided prompt and accurate responses to customer inquiries, ensuring high satisfaction levels.
- Resolved issues efficiently through active listening and problem-solving techniques.
- Assisted customers in vehicle selection, enhancing overall shopping experience.
- Demonstrated expertise in negotiations and sales while building rapport with potential customers.
- Resolved objections and handled complex request through active listening.
- Achieved top performance within the sales team by consistently delivering strong results and high customer satisfaction.
Customer Service & Chat Support Specialist
TD Bank
09.2020 - 12.2022
- Provided exceptional customer support via chat and phone, addressing inquiries and resolving transaction issues efficiently.
- Maintained up-to-date knowledge of bank products, services, and policies to provide accurate information.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Maintained accurate and detailed records of all customer interactions as well as the results.
Donor Center Tech
Octapharma Plasma Center
03.2018 - 08.2020
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.
- Streamlined processes for equipment maintenance, ensuring optimal performance during each donation procedure.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
Education
Certificate - Pharmacy Technician
Achieved Through Employment At Walgreen
Miami, FL01-2017
Graduate Certificate - Medical Billing & Coding
Everest College
Miami, FL02-2011
High School Diploma -
Miami Norland Sr High
Miami, FL06-1989
Skills
- Client support
- Engaged listening skills
- Problem-solving skills
- Detail-oriented data management
- Call center experience
- Proficient in computer applications
Timeline
WFH Customer Service Representative
CarMax
01.2023 - 09.2025
Customer Service & Chat Support Specialist
TD Bank
09.2020 - 12.2022
Donor Center Tech
Octapharma Plasma Center
03.2018 - 08.2020
Certificate - Pharmacy Technician
Achieved Through Employment At Walgreen
Graduate Certificate - Medical Billing & Coding
Everest College
High School Diploma -
Miami Norland Sr High