Jamie Bradley
Pensacola,FL
Summary
Dynamic and engaging manager driven by a genuine passion for service and hospitality with a strong talent for team building and motivation.
A creative individual, who expresses visions through innovative food and beverage experiences. Adept at working under pressure, leveraging independent decision-making and sound judgment to enhance company success and deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Food and Beverage Director
Hilton Garden Inn Hotel
04.2024 - Current
- Managed the Food and Beverage program, ensuring adherence to brand standards and implementing standard operating procedures (SOPs) for consistency and quality.
- Oversaw all special events, including weddings and corporate functions, guaranteeing seamless execution.
- Achieved a 25% revenue increase for the 2024 season while maintaining food costs at or below 28%.
- Enhanced guest loyalty by delivering exceptional service.
- Optimized labor costs through effective staffing and scheduling.
- Maintained financial oversight.
- Conducted regular inventory counts and utilized order guides to manage stock levels.
- Established line checklists to ensure food safety compliance and proper cooking procedures.
- Trained staff on safety regulations and best practices, fostering a culture of excellence.
- Managed purchasing of food and supplies.
Director of Operations
Fisher's At Orange Beach Marina
01.2023 - 03.2024
- Oversaw operations of three conceptually different restaurants with an average annual revenue of $10 million and a staff of 150.
- Managed daily operations, ensuring accurate financial reporting by tracking sales transactions and invoices.
- Monitored inventory and purchasing for both front-of-house (FOH) and back-of-house (BOH) operations.
- Collaborated with the Executive Chef to foster communication between FOH and BOH teams.
- Implemented cost control measures to enhance profit margins while maintaining quality and service standards.
- Improved employee retention by creating a positive and safe work environment.
- Coordinated weekly meetings with management to ensure alignment on operations and menu development.
- Developed and executed a summer dinner series featuring guest chefs and sommeliers.
- Managed marketing and promotional materials, including all social media accounts.
- Championed sustainability initiatives, reducing waste and promoting eco-friendly practices.
- Oversaw payroll, timekeeping, and administrative paperwork for hiring and terminations.
- Monitored labor costs to ensure optimal staffing during peak periods.
- Managed retail shops and coordinated facility maintenance projects for a clean, safe environment.
- Ensured compliance with health regulations, consistently achieving high safety inspection scores.
- Built guest relationships and handled issues to maintain excellent customer service.
- Managed all aspects of catering and special events.
Restaurant General Manager
Playa
12.2021 - 01.2023
- Managed all aspects of daily restaurant operations, ensuring a positive atmosphere and exceptional guest experiences.
- Supervised approximately 40 staff schedules, maintaining adequate coverage and streamlining processes for improved efficiency.
- Oversaw cash register balancing, transaction reconciliation, and bank deposits.
- Managed inventory and supply orders, including the liquor, beer, and wine program.
- Maintained facility and grounds to uphold a positive image, ensuring compliance with health regulations and company policies.
- Addressed customer concerns promptly, transforming potential issues into positive outcomes.
- Fostered team building and collaboration, training and mentoring staff to uphold service excellence and operational standards.
- Implemented promotional strategies to drive sales and increase customer engagement during peak seasons.
- Coordinated all aspects of catering.
Account Manager - Outside Sales
Supreme Paper
09.2019 - 12.2021
- Secured high-value accounts through consultative selling and effective customer solutions, achieving monthly sales quotas and growing revenue to $300,000 within 20 months.
- Developed a profitable sales pipeline using multiple penetration techniques and followed up with existing customers to address concerns and provide additional support.
- Resolved accounting, billing, and service delivery issues to enhance client satisfaction.
- Researched emerging industry trends and updated training curricula for clients during the Covid-19 pandemic, identifying key entry points for market penetration.
- Conducted regular client presentations and training sessions to demonstrate product value and drive engagement.
Sales Consultant
Ducote's Restaurant And Bar Equipment
08.2016 - 07.2019
- Expanded the customer base by cultivating lasting relationships through in-depth product knowledge, effective problem-solving, clear communication, and exceptional customer service.
- Acquired comprehensive expertise in commercial kitchen operations, including both front-of-house (FOH) and back-of-house (BOH) components.
- Assisted customers with initial smallwares orders, ensuring seamless follow-through to final delivery and setup for optimal satisfaction.
- Performed various administrative functions, including verifying vendor credit requests, posting accounts receivable, and implementing creative merchandising strategies.
- Achieved sales targets by actively promoting product offerings and identifying customer needs to deliver tailored solutions.
Kitchen/Catering Manager
Parc 73 / Chef John Folse & Company
10.2017 - 07.2019
- Acted as head chef to ensure continuity of service and quality across operations.
- Managed a variety of events, including weddings and corporate functions, consistently exceeding client expectations.
- Coordinated with event planners on buffet displays, staffing, and all event requirements.
- Ensured kitchen cleanliness and sanitation through scheduled cleaning and maintenance.
- Verified food quality and quantity standards before serving.
- Efficiently balanced multiple tasks to maintain high service levels.
Education
Bachelor of Arts - Elem Education
University of West Florida
Pensacola, FL2013
Associate of Arts - Education
Pensacola Junior College
Pensacola, FL2010
Skills
- Operations Management
- Business Management
- Sales Tracking
- Customer Service
- Conflict resolution
- Multitasking
- Employee Relations/Team Building
- Reliability
- Strategic Planning
- Sales and Marketing
Additional Information
- 2014-2017 Pensacola Eggfest Committee Member
- 2011–2015 United Way Community Development Panel
- 2012–2015 Gulf Power Transformers Committee
- 2014-2015 United Way Loaned Executive
- Chain Reaction – Board of Directors
Accomplishments
- 2019 Bumsteers Best Line Cook
- 2014 United Way of Escambia County, Loaned Executive of the Year
- 2012 Southern Company Tool Catalog
- 2008 Synovus Financial Top Sales Producer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Director
Hilton Garden Inn Hotel
04.2024 - Current
Director of Operations
Fisher's At Orange Beach Marina
01.2023 - 03.2024
Restaurant General Manager
Playa
12.2021 - 01.2023
Account Manager - Outside Sales
Supreme Paper
09.2019 - 12.2021
Kitchen/Catering Manager
Parc 73 / Chef John Folse & Company
10.2017 - 07.2019
Sales Consultant
Ducote's Restaurant And Bar Equipment
08.2016 - 07.2019
Bachelor of Arts - Elem Education
University of West Florida
Associate of Arts - Education
Pensacola Junior College
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