JAMIE S. HAGENSICK
Lansing,IA
Summary
Accomplished manager proactive in meeting company issues head-on with a creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment. Forward-thinking manager, proficient in hiring, developing and motivating employees. Able to build rapport at all levels and resolve issues in a timely manner.
Overview
31
31
years of professional experience
Work History
Loan Operations Representative
Kerndt Brothers Savings Bank
Lansing, IA
05.2024 - 01.2026
- Process loan applications and verify borrower information for accuracy.
- Assist in preparing loan documentation and ensuring compliance with regulations.
- Maintain organized records of loan transactions for auditing purposes.
- Implement process improvements to enhance workflow efficiency within the department.
- Participated in ongoing training programs to stay current on industry trends, regulatory changes, and best practices for loan operations professionals.
- Maintained a high level of accuracy in data entry, contributing to overall operational efficiency.
- Provided exceptional support to customers by answering inquiries regarding their loans and offering tailored solutions when necessary.
- Managed a diverse portfolio of loans while maintaining strict adherence to regulatory requirements and company guidelines.
- Maintained Escrow Services, including Billing and Taxes.
Senior Manager
Famous Footwear, Caleres 5
Cedar Falls, IA
05.2003 - 05.2024
- Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
- Oversaw project management processes, ensuring alignment with organizational goals and timelines.
- Mentored junior managers, fostering professional growth and improving team performance.
- Analyzed market trends to inform business strategy and drive competitive advantage.
- Streamlined workflows through process improvements, reducing operational bottlenecks and increasing productivity.
- Developed training programs to enhance staff skills and improve overall departmental effectiveness.
- Evaluated departmental performance metrics, driving data-driven decision-making for continuous improvement.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Evaluated hiring, firing, and promotions requests.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
Manager
Famous Footwear, Brown Shoe Co
Waterloo, IA
11.1995 - 03.2003
- Managed staff of 5 associates and 3 assistant managers.
- Increased profits through effective sales training and trouble shooting profit and loss areas.
- Conducted monthly management meetings to ensure store and individual expectations were being met.
- Increased sales volume by 11% in less than 4 years.
Assistant Manager
Famous Footwear
Waterloo, IA
09.1994 - 11.1995
Education
Associate of Arts - Business
1988
Skills
- Employee recruitment
- Project management
- New employee orientations
- MS Office proficient
- Compensation and benefits
- Team building
- Payroll administrator
- Recruitment/staffing
- Performance management systems
- Interviewing
- Training programs development
- Employee coaching
- Termination procedures
Accomplishments
- Recruiting:
Interviewed, hired and trained team of eight to ten , having opened two stores in the past 15 years. - Training:
Lead teams to meet accountabilities for 20 years while managing stores.
Provided awarding results in loss prevention, inventories, audits and payroll for all years in this position.
Built strong teams through trust and built strong lasting relationships.
- Used coaching steps that were effective in communication for meeting accountabilities.
- Assisted with a team of four in the operations of Loan Department.
- Processed loans for 5 Branches.
- Confidently used Precision Input and LaserPro systems to track their loans.
- Effectively processed the Escrow accounts, handled all Escrow billing and Taxes for all loans.
- Balanced the Internal Checking accounts, weekly and monthly.
Timeline
Loan Operations Representative
Kerndt Brothers Savings Bank
05.2024 - 01.2026
Senior Manager
Famous Footwear, Caleres 5
05.2003 - 05.2024
Manager
Famous Footwear, Brown Shoe Co
11.1995 - 03.2003
Assistant Manager
Famous Footwear
09.1994 - 11.1995