Jamil Beard
DESOTO
Summary
Reliable professional with extensive experience in hospitality and sales. Skilled in effective communication and team training, consistently enhancing customer experiences and operational efficiency. Eager to leverage expertise to drive sales and improve service delivery.
Overview
14
14
years of professional experience
Work History
Private Suites Bartender
Legends Hospitality LLC
Arlington Tx
11.2021 - Current
- Trained new bartenders on menu items, service protocols, and effective customer engagement techniques.
- Managed bar inventory, efficiently tracking supplies and minimizing waste through careful monitoring.
- Collaborated with kitchen staff to coordinate timely food and beverage orders orders during peak service hours.
- Established strong relationships with patrons, fostering a welcoming atmosphere and customer loyalty.
- Maintained compliance with health and safety regulations, ensuring a clean and safe work environment.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Small Business Sales Representative
AT&T
Richardson, TX
02.2026 - 05.2026
- Collaborated with customers to identify needs and recommend suitable AT&T products and services.
- Executed sales transactions accurately, ensuring customer satisfaction throughout the purchasing process.
- Leveraged CRM tools to track customer interactions and follow up on leads effectively.
- Assisted in maintaining store presentation standards, enhancing overall customer experience.
- Increased small business sales by developing and maintaining strong relationships with clients.
- Maintained a high level of product knowledge in order to effectively consult with clients about their needs.
- Streamlined sales process by implementing effective CRM tools and consistently updating account information.
- Identified opportunities for upselling or cross-selling of additional products or services based on current client needs.
Customer Service Representative
Express Scripts Pharmacy
Dallas, TX
05.2022 - 05.2023
- Resolved customer inquiries using CRM software, enhancing satisfaction and retention.
- Developed and implemented best practices for handling difficult customer interactions, minimizing escalations.
- Trained new staff on company protocols and customer service techniques, fostering a knowledgeable team environment.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Office Manager
A Place Like Home
Ovilla, Tx
01.2015 - 03.2020
- Implemented electronic health record systems to enhance patient data management.
- Developed and enforced policies to ensure compliance with healthcare regulations.
- Streamlined office operations through effective scheduling and resource allocation.
- Trained and mentored administrative staff on best practices and office protocols.
Counter Manger/Education Specialist
Benefit Cosmetics
Dallas, TX
03.2015 - 12.2018
- Developed training programs to enhance product knowledge and customer service skills among staff.
- Led daily operations and managed team performance to achieve sales targets.
- Implemented visual merchandising strategies to optimize product placement and attract customers.
- Analyzed sales data to identify trends and adjust inventory management accordingly.
- Coordinated promotional events and marketing initiatives to increase brand awareness in-store.
- Fostered relationships with clients, enhancing loyalty and repeat business through personalized service.
Email Support Representative
Sephora.com
Dallas, TX
08.2013 - 12.2015
- Provided detailed responses to customer emails, ensuring clarity and satisfaction.
- Resolved customer inquiries regarding order status and product information efficiently.
- Collaborated with cross-functional teams to streamline support processes and enhance service quality.
- Trained new staff on best practices for email communication and customer engagement strategies.
Freelance/Beauty Advisor
LVMH
Dallas, TX
06.2012 - 12.2018
- Developed personalized beauty consultations, increasing customer satisfaction and loyalty.
- Advised clients on skincare and makeup products, enhancing their beauty routines and product knowledge.
- Trained new team members in product application techniques and customer service standards.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Developed strategic partnerships with prominent brands like Anastasia Beverly Hills, StriVectin, Philosophy, bareMinerals, and Katherine Cosmetics to support marketing initiatives.
- Assisted customers in retail spaces, including Macy's, Nordstrom, Sephora, Ulta, and Dillard's. Supported sales teams in delivering exceptional service across various retail environments. Engaged with customers to enhance their shopping experience in multiple retail settings.
- Developed promotional displays to highlight seasonal products, increasing customer engagement and sales opportunities.
Education
Bachelor of Arts - Corp Communications Public Affairs
Southern Methodist University
Dallas, TXTDLR Beauty Aesthetics - Aesthetics
Ogle School
TXSkills
- Multitasking abilities
- Strong multitasking
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Mixology techniques
- Dependable professional
- Team player attitude
Timeline
Small Business Sales Representative
AT&T
02.2026 - 05.2026
Customer Service Representative
Express Scripts Pharmacy
05.2022 - 05.2023
Private Suites Bartender
Legends Hospitality LLC
11.2021 - Current
Counter Manger/Education Specialist
Benefit Cosmetics
03.2015 - 12.2018
Medical Office Manager
A Place Like Home
01.2015 - 03.2020
Email Support Representative
Sephora.com
08.2013 - 12.2015
Freelance/Beauty Advisor
LVMH
06.2012 - 12.2018
Bachelor of Arts - Corp Communications Public Affairs
Southern Methodist University
TDLR Beauty Aesthetics - Aesthetics
Ogle School