Summary
Work History
Education
Skills
Timeline
Generic

Jamil Cabroll

Hollywood,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Dependency Case Manager

ChildNet
1100 West McNab Road Ft. Lauderdale Fl 33309
03.2024 - Current
  • Collaborated closely alongside legal advocates representing clients'' best interests during court proceedings while ensuring accurate case information was communicated effectively.
  • Facilitated group workshops focused on topics like stress management, parenting skills development, and effective communication techniques intended to empower families served within the program framework.
  • Enhanced child safety by collaborating with multidisciplinary teams to address risk factors and implement interventions.
  • Evaluated the effectiveness of intervention strategies implemented within cases regularly to ensure optimal results were achieved consistently throughout caseloads managed over time.
  • Built strong partnerships with community organizations to ensure access to necessary resources for families served.
  • Achieved timely permanency for children through diligent monitoring of case progress and regular communication with caregivers, service providers, and legal representatives.

Customer Service Representative

At&t
  • Recommended products and services to members and educated customers about relevant offerings
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Utilized CRM tools to record, track, and maintain sales records
  • Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.

Retail Sales Associate Cashier

Neiman Marcus
  • Checked aisles regularly to find and correct problems such as spills and disorganized displays
  • Ticketed merchandise and arranged into eye-catching displays to promote sales
  • Promoted special program offerings such as loyalty enrollments and credit card applications
  • Calculated sales prices and total purchases, and processed cash or credit transactions.

Customer Service Specialist

Carnival Cruise Line
  • Responded to customer questions and complaints and documented consumer communications
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Youth Care Counselor

Harmoney Devlopment Center
  • Internship position
  • Conducted individual and group counseling and therapeutic intervention services to improve levels of mental, social or behavioral functioning at home, work, and in community
  • Supported individuals dealing with issues like grief, stress and chemical dependency by facilitating their weekly group sessions
  • Developed individualized case plans and options for treatment to meet objectives.

Education

Master's of Social Work - Social Work

Florida Atlantic University

Bachelor's of Social Work - Social Work

Florida Atlantic University

Associate of Arts - General Studies

Broward College

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Client Advocacy
  • Multicultural Sensitivity
  • Behavioral Health
  • Service planning
  • Child Welfare
  • Family reunification
  • Multitasking Abilities
  • Reliability

Timeline

Dependency Case Manager

ChildNet
03.2024 - Current

Customer Service Representative

At&t

Retail Sales Associate Cashier

Neiman Marcus

Customer Service Specialist

Carnival Cruise Line

Youth Care Counselor

Harmoney Devlopment Center

Master's of Social Work - Social Work

Florida Atlantic University

Bachelor's of Social Work - Social Work

Florida Atlantic University

Associate of Arts - General Studies

Broward College

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Jamil Cabroll