Jamil James
Austin,TX
Summary
Experienced System Analyst/Administrator with 6+ years in IT support, system analysis, automation, and data integration. Proven success in enhancing process efficiency, supplier data management, and technical troubleshooting. Skilled in Salesforce, Tableau, Service-Now, and cross-functional collaboration. Currently supporting procurement system integration for improved supplier data automation.
Overview
10
10
years of professional experience
Work History
SYSTEM ADMINISTRATOR
Elior North America
08.2023 - Current
- Administer software systems including Tenkites, Datecode Genie, and Netmenu
- Develop and maintain key reports and tools for ongoing improvement
- Create automation solutions to enhance process efficiency
- Liaise between Food and Labor systems, collaborating with IT and Finance
- Foster effective communication across cross-functional teams
- Troubleshoot issues and test solutions for continuous operation optimization
- Partnered with procurement team and IT to design and implement a new internal supplier data system
- Built automated workflows to connect supplier data to other internal systems
SYSTEM ANALYST
Whole Foods Market
02.2021 - 02.2023
- Developed and implemented automation scripts to streamline data processes
- Created custom scripts for data extraction and analysis using API documentation
- Utilized Excel Power Query for data analysis, identifying trends and security risks
- Supported multiple ticketing systems and resolved security incidents
- Provided Salesforce support and Tableau data visualizations
- Conducted security training sessions and supported Salesforce implementation
TECHNICAL SPECIALIST
Apple
Austin
08.2019 - 02.2021
- Achieved perfect net promoter score of 5/5 for technical troubleshooting
- Conducted technical analysis to identify and mitigate vulnerabilities
- Educated users on device security and provided custom support solutions
- Trained staff on Apple security procedures and promoted awareness
- Enabled secure system access and managed access controls
SYSTEM ANALYST
Alcami Corporation
Wilmington
07.2018 - 07.2019
- Provided 24/7 support for domestic and international locations
- Supported lab and manufacturing software systems and instruments
- Participated in regulatory audits ensuring compliance
- Managed Active Directory access and validated software
- Administered Service-Now ticketing system to resolve security issues
SOLUTION SPECIALIST
Verizon
Wilmington
02.2015 - 07.2018
- Managed client accounts and access permissions
- Processed sensitive orders using Salesforce
- Installed/maintained software and resolved technical issues
- Trained new specialists on security and service protocols
Education
M.A. - Information Systems
Strayer University
01.2018
B.A. - Business Administration and Law
Western Carolina University
01.2014
Skills
- Microsoft Office Suite
- Data Analysis
- CRM Systems
- Ticketing Systems
- No-code/Low-code Platforms
- Technical Troubleshooting
Timeline
SYSTEM ADMINISTRATOR
Elior North America
08.2023 - Current
SYSTEM ANALYST
Whole Foods Market
02.2021 - 02.2023
TECHNICAL SPECIALIST
Apple
08.2019 - 02.2021
SYSTEM ANALYST
Alcami Corporation
07.2018 - 07.2019
SOLUTION SPECIALIST
Verizon
02.2015 - 07.2018
M.A. - Information Systems
Strayer University
B.A. - Business Administration and Law
Western Carolina University
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