Open To Work
JAMILA BLASH
Department of Veterans Affairs
Poinciana,Florida
13
years of professional experience
To contribute strategic leadership, operational excellence, and a strong commitment to service in a dynamic organization where I can enhance team performance, improve systems efficiency, and deliver measurable results. Dedicated to continuous professional growth while supporting organizational goals through integrity, collaboration, and data-driven decision-making.
Results-driven healthcare and administrative professional with progressive experience in medical support services, employee assistance coordination, and healthcare intake operations. Skilled in team management, regulatory compliance (ICD-9/10, CPT-4, CMS), crisis intervention, and relationship development within complex clinical and federal environments.
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Work History
Collections Agent
3 Years 8 Months- Managed high-volume collections, ensuring timely resolution of outstanding accounts.
- Developed strategies to improve recovery rates and reduce delinquency.
- Trained new team members on compliance regulations and effective collection techniques.
- Streamlined communication processes with clients to enhance relationship management.
Employee Assistance Coordinator
4 Years 7 Months- Provide crisis intervention and management support in response to Critical Incidents.
- Acts as primary contact for off-site treatment centers.
- Coordinates with the human resources director to develop the EAP budget.
- Coordinated cross-functional teams to enhance project workflows and achieve operational efficiency.
- Developed and implemented process improvements to streamline communication between departments.
Medical Support Assistant-Screener
4 Years 5 Months- Screens visitors, patients, and staff according to current guidelines.
- Provides and monitors employees, Veterans and visitors for compliance wearing PPE and adhering to temperature screening requirements.
- Assists patients with miscellaneous needs such as directions for service needs, waiting room.
Intake Specialist
1 Year- Address and resolve patient issues, direct complex problems to the appropriate contact person, document incidents.
- Maintain confidential files, enter information into database records, create correspondence.
- Utilize Smartsheet to automate employee status change form process and created dashboards for leadership to track change, resulting in 100% accuracy completion rate.
- Facilitated patient intake processes to enhance operational efficiency and service quality.
- Collaborated with clinical teams to streamline documentation and improve patient data accuracy.
Patient Access Specialist III
1 Year 7 Months- Follow Programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Partner with leadership teams to create and implement forward-thinking initiatives to improve employee engagement, and recognition.
- Perform other office administrative duties as required. UM Coordinator.
- Streamlined patient registration processes to enhance operational efficiency and reduce wait times.
- Implemented new scheduling procedures, improving appointment accuracy and patient satisfaction.
Surgery Scheduler
1 Year 9 Months- Managed approximately 10 employees per shift in a fast-paced work environment.
- Addressed personnel issues, implemented policy on discipline, resolved conflicts.
- Medical terminology, ICD-9/10 and CPT-4 coding.
- Wrote shift summaries and incident reports, communicated with OR management regularly.
- Coordinated surgical schedules to optimize operating room utilization and enhance patient flow.
- Communicated with patients and medical staff to confirm appointments and address scheduling inquiries.
Utilization Management Coordinator
1 Year 6 Months- Obtaining prior authorizations for all procedural orders by successfully completing the authorization process with all commercial payers.
- Strong written and verbal communication skills, strong interpersonal skills.
- Demonstrated ability to develop meaningful and long-term internal and external relationship.
- Coordinated utilization management processes to ensure compliance with healthcare regulations.
- Reviewed and analyzed patient care plans for efficiency and effectiveness in resource allocation.
Patient Access Specialist III
1 Year 5 Months- Experience demonstrating a working knowledge of general office equipment and procedures, phone, organizational and people skills.
- Ability to develop and maintain effective working relationships with individuals from a variety of cultural and ethnic backgrounds.
- Responsible for verifying demographic, confidential clinical and financial information necessary to execute insurance verifications accurately and efficiently, notifications, authorizations, pre certification’s, to support claim processing and reimbursement for scheduled and unscheduled hospital services.
- Trained and mentored junior staff on best practices in patient access and data management.
- Coordinated insurance verification processes, ensuring compliance with payer requirements.
Health Unit Coordinator
2 Years 7 Months- Responsible for interacting with management and branch managers by sending out reminders.
- Maintained detailed database of prospects and guest Documented sales calls to facilitate follow up.
- Ensure all relevant deadlines are met and responses from screening personnel are properly noted and filed.
- Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.
- Coordinated patient admissions, discharges, and transfers to ensure seamless workflow within health unit.
- Managed electronic health records, ensuring accurate data entry and compliance with hospital protocols.
Education
Bachelor’s - Health Administration
Master’s - Public Administration
Master of Science - Leadership
Skills
Payment arrangement
Skip tracing
Collections processing
Account management
Timeline
Collections Agent
Parallon
12.2022 - CurrentRead More
Medical Support Assistant-Screener
Department of Veterans Affairs
03.2022 - CurrentRead More
Employee Assistance Coordinator
Optum Remote
08.2021 - 03.2026Read More
Intake Specialist
Chapters Health System
08.2020 - 08.2021Read More
Patient Access Specialist III
Moffitt Cancer Center
01.2019 - 08.2020Read More
Surgery Scheduler
Advent HealthCare
11.2018 - 08.2020Read More
Utilization Management Coordinator
Freedom Health
05.2017 - 11.2018Read More
Patient Access Specialist III
Tampa General Hospital
12.2015 - 05.2017Read More
Health Unit Coordinator
Tampa General Hospital
05.2013 - 12.2015Read More
South University
Master of Science from Leadership
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South University
Master’s from Public Administration
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South University
Bachelor’s from Health Administration
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