Jamila Clemons
Suffolk,VA
Summary
A goal-oriented licensed insurance agent with an outstanding ability to take initiative and build cordial relationships with customers. I currently obtain my property and casualty license allowing me to analyze sales figures, underwrite auto insurance policies, adjust claims, as well resolving liability cases. I also have strong problem-solving, negotiation and customer service skills. I would like the opportunity to become employed with a business environment where I can build bonds, form relationships, implement using clear communication, insurance and underwriting skills, and also contribute to the overall progress and development of a business corporation.
Overview
14
14
years of professional experience
Work History
Licensed Resident Insurance Agent/Auto Claims Adjuster
GEICO, Government Employees Insurance
12.2020 - Current
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Collected all premiums before restarting polices and before effective date of coverage.
- Customize existing insurance policies to suit individual customer needs by analyzing specific state requirements.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
Personal Care Assistant
Home Instead Senior Caregiving
10.2019 - 01.2021
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Customer Account Specialist
Dominion Energy
03.2020 - 06.2020
- Setting up temporary service for construction sites and taking inbound calls in regards to damaged lamp posts.
- Took inbound calls from customers who where reporting power outages.
- Setting up appointments with linesmen to conduct repairs from accidents, storms, and upcoming developments.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Infant Teacher, Phonics Teacher, Bus Driver
KinderCare Learning Centers
09.2015 - 02.2020
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Supervised learning groups of students in classroom stations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted bus safety inspections before and after each scheduled pick up or drop off.
- Completed daily reports covering trip details, vehicle maintenance actions, and any reportable incidents.
Site Counselor
Suffolk Family YMCA
09.2010 - 08.2014
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Developed lessons and activities to promote children's physical and emotional development.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
Early Childhood Education
Paul D Camp Community College
Suffolk, VAHigh School Diploma - General Studies
Lakeland High School
Suffolk, VA06.2007
Skills
- Self-motivated professional
- Activity Planning
- Inbound and Outbound Calling
- Sales Goals
- Underwriting and adjustments
- Licensing Requirements
- Claims Information Gathering
- Insurance Practices
- Customer follow-up
- Customer Service
- Property and Casualty Insurance
- Parent Communication
- Child Development
- Student-Centered Learning
- Care Planning
- Safety awareness
Timeline
Licensed Resident Insurance Agent/Auto Claims Adjuster
GEICO, Government Employees Insurance
12.2020 - Current
Customer Account Specialist
Dominion Energy
03.2020 - 06.2020
Personal Care Assistant
Home Instead Senior Caregiving
10.2019 - 01.2021
Infant Teacher, Phonics Teacher, Bus Driver
KinderCare Learning Centers
09.2015 - 02.2020
Site Counselor
Suffolk Family YMCA
09.2010 - 08.2014
Early Childhood Education
Paul D Camp Community College
High School Diploma - General Studies
Lakeland High School
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