JAMILA CREAG
Seagoville
Summary
Dynamic professional dedicated to driving client engagement and relationship management. Extensive experience in executing campaigns that elevate customer satisfaction and loyalty. Known for adaptability and strong capabilities in strategic communication and project management.
Overview
14
14
years of professional experience
Work History
Engagement Specialist
AbleTo
New York
07.2021 - 04.2025
- Outreach over 100 outbound calls daily to prospective participants identified through data analysis who may benefit from program offerings
- Consistently exceeded production and quality control metrics, driving revenue growth
- Successfully resolved phone and online inquiries including benefits check, scheduling, and technical support from members and providers
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
AAdvantage Customer Service Representative
American Airlines
10.2011 - 06.2020
- Take inbound calls, provide program benefits to members and maintain member accounts with accuracy and attention to detail
- Handled complex calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Education
Paul Quinn College
Dallas, TX05.2005
Skills
Problem solving
- Internal communication
- Data analysis
- Product promotion
- Multitasking
- Verbal and written communication
- Customer outreach
- Technical support
- Benefit verification
References
References furnished upon request
Affiliations
- Painting
- Working out
- Reading
- Community Involvement
References
References available upon request.
Timeline
Engagement Specialist
AbleTo
07.2021 - 04.2025
AAdvantage Customer Service Representative
American Airlines
10.2011 - 06.2020
Bachelor of Science - Education
Paul Quinn College
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