Jamila Dennis
Atlanta,GA
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Omni Interactions, Inc
08.2020 - 09.2022
- Working with varieties of clients using specialized skills to service needs of each business or individual
- Managed over 50 customer calls per day.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
Flight Attendant
Endeavor Air, Delta
11.2019 - 07.2020
- Ensuring passengers' safety and comfort during flight time while being alert, aware, and approachable providing levels of security and exceptional customer service in one experience.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Resolved passenger conflicts and medical emergencies during flights.
Topgolf
12.2018 - 08.2019
- Displayed enthusiasm and knowledge about restaurant, menu, and products to better build rapport with guests
- Demonstrated genuine hospitality and creating ultimate customer service experiences.
- Skilled at working independently and collaboratively in a team environment,
- Proven ability to learn quickly and adapt to new situations
Barista
Starbucks
09.2016 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Education
Some College (No Degree) - Business Administration
Georgia State University
Atlanta, GAHigh School Diploma -
Tucker High School
Tucker, GA05.2015
Skills
- Safety Compliance
- Time management
- Upselling
- Sales
- Customer Service
- Teamwork
- Communication
- Leadership
- Problem Solving
- Organization
Timeline
Independent Contractor
Omni Interactions, Inc
08.2020 - 09.2022
Flight Attendant
Endeavor Air, Delta
11.2019 - 07.2020
Topgolf
12.2018 - 08.2019
Barista
Starbucks
09.2016 - 11.2018
Some College (No Degree) - Business Administration
Georgia State University
High School Diploma -
Tucker High School
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