Jamila Dermody
Georgetown
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with six years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Consumer Sucess
Realtor.com
10.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Willcall Associate
Ferguson
12.2021 - 05.2022
- Monitored customer order process and addressed customer issues
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Collected payments and provided accurate change
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Retail Sales Specialist
Oreilly Auto Pats
06.2020 - 12.2021
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Educated customers about product or service offerings meeting individual needs
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals
- Provided timely, courteous and knowledgeable responses to information requests
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Thomas A Edison High School
06.2009
Skills
- Client Account Management
- Merchandise Display
- Customer Needs Assessment
- Conflict resolution techniques
- Travel logistics planning
- Customer Relationship Management
Timeline
Consumer Sucess
Realtor.com
10.2023 - Current
Willcall Associate
Ferguson
12.2021 - 05.2022
Retail Sales Specialist
Oreilly Auto Pats
06.2020 - 12.2021
High School Diploma -
Thomas A Edison High School